Customer Support Specialist
hace 4 días
**Description**
**The Opportunity**
To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.
**How You'll Make an Impact**
- Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,
- maintenance issues, warranty-related queries, etc.
- Be a customer advocate for timely response to issues and for problem resolution and escalation
- Document and time-log all activities taken toward resolving customer issues
- Where required, support customers during run-time activities and provide online troubleshooting support and resolution
- Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,
- frequently asked questions, etc.)
- Participation in ensuring 24/7 availability
- Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
**Your Background**:
- Experience in Customer Service with a minimum of 2 years of experience.
- Must be fluent in both Spanish and English; any other language would be an advantage
- High focus on customers and their needs
- Intrinsic attitude to drive innovation and improvement
- Ability to act solution-oriented and to vary different approaches, be flexible and creative
- Readiness to travel (approx. 10%) on a global basis i.e., for troubleshooting, training or customer meetings
- #LI-Hybrid_
-
Customer Support Specialist
hace 7 días
Lima, Perú Tribal Credit A tiempo completo**Overview** Are you ready to join an agile, diverse, and global team of innovators and disruptors in redefining the B2B payment space for startups and SMEs in emerging markets? Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management. We provide modern payment methods like multi-currency...
-
Support Specialist
hace 7 días
Lima, Perú Archstone LATAM A tiempo completoWe are seeking a skilled support specialist to join our growing organization and assist our customers with technical problems when using our products and services. You will be responsible for providing technical product support to our customers by troubleshooting and resolving issues with our products when they arise. Ultimately, you will help establish our...
-
Support Specialist
hace 1 semana
Lima, Perú Zento Talent Solutions SAC A tiempo completoRole Overview We're looking for a skilled Support Specialist to join our growing team. You'll help customers resolve technical issues with our appraisal software products and services. Your main focus will be providing expert technical support, efficiently troubleshooting problems, and resolving customer inquiries. Location : Remote (Peru-based) Salary: 3, 5...
-
Client Travel Support Specialist
hace 7 días
Lima Metropolitana, Perú Destiny&Co Travel Agency A tiempo completoClient Travel Support Specialist at Destiny&Co Travel Agency Location: Callao, Constitutional Province of Callao, Peru Seniority level: Not Applicable Employment type: Part-time Job function: Other Industries: Travel Arrangements Referrals increase your chances of interviewing at Destiny&Co Travel Agency by 2x As a Client Travel Support Specialist, you will...
-
Client Travel Support Specialist
hace 4 días
Lima Metropolitana, Perú Destinytravel A tiempo completoAs a Client Travel Support Specialist, you will support clients throughout their travel journey—from planning to return—by managing questions, updates, and ongoing assistance. At Destiny&Co., we focus on creating organized and meaningful travel experiences. Key Responsibilities - Serve as a primary point of contact for travelers. - Assist with trip...
-
Customer Support Consultant
hace 1 semana
Lima, Perú SupportYourApp A tiempo completoWho we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...
-
Customer Support Specialist
hace 1 semana
Lima, Perú Nursing CE Central A tiempo completo*Must apply in English with an English resume submitted.Status: Full time, with benefits (Health, dental, etc.)Start Date: As soon as availableJob Description:*No healthcare experience requiredHours: 8am-4:30pm EST, Monday-Saturday in office in Lima, PeruPay: 6,000 Soles per month depending on experienceWho is Nursing CE Central?Nursing CE Central is a...
-
Customer Support Representative
hace 1 semana
Lima, Perú Hustler Marketing A tiempo completo**Company Introduction**: What sets us apart is our values: bold creativity, data-driven decision making, and a linchpin mindset. Nearly 75 clients across 5 continents trust us not only for campaigns, but also for building strong, scalable teams that drive long-term growth. Hustler Marketing recruits top talent across the Americas, Europe, and Asia, offering...
-
Cloud Support Specialist
hace 2 semanas
Lima, Perú Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Frontline...
-
Customer Operations Specialist
hace 2 semanas
Lima, Perú Zento Talent Solutions SAC A tiempo completoWe are seeking someone to assist with customer onboarding, support, and overall customer success. **Key Responsibilities** - Help our Customer Onboarding team provide an excellent experience by managing critical backend tasks and onboarding steps. - Collaborate with our team to track and update the status of onboarding tasks and customer support tickets. -...