Support Engineer

hace 1 semana


Lima Metropolitana, Perú Radan A tiempo completo

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

- Operate effectively and deliver tangible value to our customers with respect to mining operations.
- Manage and carry out software configurations and provide technical support for the fleet control systems in mining operations in the region.

Major Areas of Responsibility:

- Support and maintain fleet management software and its associated systems.
- Solve contingencies at the software level that the system presents.
- Take responsibility for the client's problems, analyze the feasibility of resolution and apply when it is possible.
- Represent Hexagon Mining in a friendly, professional and courteous manner at all times.
- Maintain, improve and comply with Hexagon Mining standards at the documentation level, information, systems and processes.
- Collaborate on support team maintenance tasks on a scheduled list.

Knowledge and Experience - Required:

- Degree in Engineering (Computer Science/Mining/Industrial/Electronics, Automation, or any specialty related to the position).
- Demonstrated work experience of 2 years.
- Considerable demonstrated experience in technical support, diagnosing and troubleshooting diverse and varied environments.
- Intermediate level knowledge using Microsoft Word and Excel (for resolution records and email).
- Experience in PostgreSQL and/or SQL Server, Linux and Linux Shell Scripting, and some programming language such as Ruby, Python, or C#.
- Basic knowledge of networks.
- Availability to perform some shifts 24x7.
- Experience in fleet management systems.
- Ability to establish strong relationships with clients and represent the company professionally.
- Prioritization skill (prerequisite).
- Ability to set and achieve individual and team goals.
- Ability to thrive in a high-pressure environment.
- Ability to work autonomously or as part of a team.
- Ability to quickly understand technical solutions, concepts, and products.
- Willingness to learn new skills and be trained on Hexagon products.
- Interest in offering a higher level of customer service and support to our clients.
- Ability to work proactively with minimal supervision.
- Strong written and verbal communication skills.

Knowledge and Experience - Desired:

- Tuition (desirable).
- Bilingual Spanish/English (desirable).
- Knowledge of mining processes, fleet management systems, and Microsoft reporting services (desirable).
- Wireless networking experience (desirable).
- Knowledge of mining operations (desirable).
- Driver's license (desirable).

Travel:

- Considerable travel up to 25% (within South America) is required for this position.

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.

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