Customer Support Engineer

hace 2 semanas


Lima Metropolitana, Perú Liferay, Inc. A tiempo completo

About Liferay

Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay’s all-in-one platform unites Liferay DXP with our cloud platform capabilities, built-in analytics, and commerce functionality, reducing time to market and accelerating innovation. Our customer roster includes global companies such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. This commitment extends beyond our product; Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run

About You and this Role

Liferay is looking for a Customer Support Engineer to join our Support team. If you are capable of solving complex problems, have excellent communication skills, and enjoy mentoring others, you could be a great candidate for our team

Key Objectives

1. Support our Enterprise Edition customers;

2. Assist customers in installing, using, configuring, and diagnosing problems with the Liferay Portal;

3. Solve mission-critical customer issues, build intranets, extranets, and websites with Liferay Portal;

4. Being able to configure different scenarios per day, aiming to test and reproduce problems reported.

Required Qualifications

1. Experience with several application servers (Tomcat, Jboss, Weblogic, Websphere, etc.)

2. Experience with databases (MySQL, PostgreSQL, Oracle, SQL Server, DB2, etc.)

3. Experience in website development and/or administration

4. System Admin and Linux experience

5. Knowledge in networking concepts, managing environments, operating systems, standards and protocols, Java, etc.

6. Customer service with experience

7. Advanced Spanish for Latin American clients and Advanced English for communicating with internal teams from global offices.

Preferred Qualifications

1. Like to learn and guide

2. Like and have the ability to solve complex problems

3. Good communication skills, both written and verbal

4. Be flexible, work well under pressure and meet deadlines

5. Demonstrate problem-solving skills together with the team

6. Like to share knowledge

7. Be passionate about technology

What We Offer

1. Salary package w/ competitive benefits according to qualifications and experience

2. Opportunities to take responsibility, grow professionally, and Stay Nerdy

3. A positive and collaborative work culture

4. Check out what employees say about us on Glassdoor

5. Working at a leading open-source company

Equal Opportunities Employer - Statement

Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.

#J-18808-Ljbffr


  • IT Support Engineer

    hace 2 semanas


    Lima Metropolitana, Perú Mindelta A tiempo completo

    An IT Support Engineer and Incident Engineer is responsible for providing technical support and troubleshooting for hardware, software, and network-related issues. This role involves monitoring and managing incidents to ensure timely resolution, maintaining system performance, and minimizing downtime. The engineer collaborates with cross-functional teams to...

  • Support Engineer

    hace 5 meses


    Lima, Perú e2open Perú A tiempo completo

    **Position Overview** The Support Engineer is a member of e2open’s customer support team responsible for providing support to a diverse global customer base. Working directly with customers the Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services. Primary activities include issue...

  • IT Support Engineer

    hace 3 semanas


    Lima, Perú Mindelta A tiempo completo

    An IT Support Engineer and Incident Engineer is responsible for providing technical support and troubleshooting for hardware, software, and network-related issues. This role involves monitoring and managing incidents to ensure timely resolution, maintaining system performance, and minimizing downtime. The engineer collaborates with cross-functional teams to...


  • Lima Metropolitana, Perú Liferay, Inc. A tiempo completo

    About Liferay Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital...


  • Lima Metropolitana, Perú Liferay, Inc. A tiempo completo

    About Liferay Liferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges....


  • Lima, Perú Lenovo A tiempo completo

    **General Information**: - Req #- WD00069645- Career area: - Software Engineering- Country/Region: - Peru- State: - Lima- City: - LIMA- Date: - Tuesday, August 6, 2024- Working time: - Full-time**Additional Locations**: - Peru - Lima - Lima - Peru - Lima - LIMA **Why Work at Lenovo**: - We are Lenovo. We do what we say. We own what we do. We WOW our...


  • Lima Metropolitana, Perú Workanova A tiempo completo

    Customer Support Agent – Spanish language We are looking for a FLUENT Spanish speaker to join our dynamic Customer Support team in the i-Gaming industry. You'll be part of an engaging and fast-paced environment, assisting customers across multiple channels, including chat and email. We value your ability to multitask, work with technology, and manage...


  • Lima Metropolitana, Perú Cabify A tiempo completo

    CUSTOMER SUPPORT ASSOCIATE En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante...


  • Lima Metropolitana, Perú EnerGym A tiempo completo

    Salary: $1,000 per month Hours: 8 hours per day Work Arrangement: Hybrid model with 3 days remote and 2 days in-office Payment: Payment will be made via PayPal About Us We specialize in providing comprehensive software solutions for fitness centers and gyms. Our platform enables gym owners to streamline their operations, improve member engagement, and...


  • Lima Metropolitana, Perú Wolfram A tiempo completo

    Job title: Customer Support Representative Wolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, has an opening for a Customer Support Representative in its Customer Support department. The ideal candidate for this position will be a high-energy, attentive-to-detail, multitasking individual who can balance quality and quantity. Hours for this...


  • Lima, Perú Bionic Talent A tiempo completo

    **About the client**: Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals. **About the role**: As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary...


  • Lima, Perú Wolfram A tiempo completo

    **Job title**: Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls...


  • Lima, Perú Wolfram A tiempo completo

    **Job title**:Customer Support Representative **Responsibilities** Communicating with customers via: - Phone - Cases - Chat Assisting customers with: - Basic product installation - Product access and activation - Phone orders - Product and course registration Supporting internal teams by: - Assisting Sales with customer inquiries - Handling calls from...


  • Lima, Perú EnerGym A tiempo completo

    **Salary**: $1,000 per month **Hours**: 8 hours per day **Work Arrangement**: Hybrid model with **3 days remote** and **2 days in-office** **Payment**:Payment will be made via **PayPal** **About Us** We specialize in providing comprehensive software solutions for fitness centers and gyms. Our platform enables gym owners to streamline their operations,...

  • Customer Support

    hace 3 semanas


    Lima, Perú SCORP A tiempo completo

    ¡Esta es tu oportunidad para unirte a nuestro equipo en SCORP PERÚ y comenzar tu carrera profesional junto a nosotros! Scorp Inc. es una startup de redes sociales en rápido crecimiento con sede en Estambul y San Francisco. Hemos creado varias aplicaciones móviles y nos encontramos en la búsqueda de (1) Freelance Customer Support / Inglés...

  • Support Engineer

    hace 2 semanas


    Lima Metropolitana, Perú Hexagon Mining, Inc. A tiempo completo

    The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping the production and...

  • Support Engineer

    hace 3 semanas


    Lima Metropolitana, Perú Radan A tiempo completo

    The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping the production and...


  • Lima, Perú UNITECHUSA A tiempo completo

    **Unitech USA** Empresa dedicada a la comercialización y distribución de químicos, consumibles y equipos para laboratorios de investigación ubicada en EEUU. Actualmente ofrece una vacante para ocupar el puesto de **Customer Service Support.** - Seguimiento a los pedidos recibidos de clientes. - Seguimiento a las llegadas de las Ordenes Colocadas a los...

  • Customer Support Agent

    hace 2 meses


    Lima, Perú Soom Personas A tiempo completo

    **About Us** Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...


  • Lima Metropolitana, Perú Sitel Corp. A tiempo completo

    Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless...