▷ [Busqueda Urgente] North America Field Business Support Specialist
hace 1 mes
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
WELCOME TO APPLY FROM OTHER COUNTRIES IN LATIN AMERICA
PURPOSE AND OBJECTIVES
With an aim toward action and pragmatic execution, the Customer Success COO Group delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business, operationalizing and accelerating the True North strategy via the One Customer Success Operating Model.
EXPECTATIONS AND TASKS
In your role as a Global Field Business Support Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team assists and processes deals within the SAP CRM/Harmony system. Supported by your team members, you will guide deals through the quote-to-booking process.
RESPONSIBILITIES
- Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP select deal motions based on complexity and thresholds including RISE and Cloud LoB solutions.
- Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms).
- Partner with Industry AEs, Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure.
- Comply with operational procedures for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records.
- Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment.
- Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams during the contract drafting and negotiation process.
REQUIREMENTS
- Bachelor’s degree (preferred).
- 2-5 years of experience working in a Sales Operations or Deal Support capacity.
- Experience with sales and deal processes involving Private and Public Cloud, and other complex Cloud deal motions (preferred).
- Extremely detail-oriented, organized, and effective communication skills (both oral and written).
- Working experience within a shared service center environment (preferred).
- Background in sales and quoting/deal processing.
- Experience in a fast-paced environment, ability to multitask, prioritize and problem solve.
- Strong MS Office skills (Excel, Word, PowerPoint, and Outlook), as well as experience with DocuSign.
- CPQ/Callidus/CRM tool and experience with SAP systems is a plus.
- Flexibility to work virtually or in local office (as needed and available).
- Flexibility to work varied business hours to support the North America Business (time zone and holidays), especially at quarter and year-end.
- Advanced English – written and verbal – required.
Bring out your best
At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 406163 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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