Solo Quedan 24h Customer Service Representative

hace 4 semanas


Lima Metropolitana, Perú Zento Talent Solutions SAC A tiempo completo

Job description

48hrs per week

The Customer Service Representative will be responsible for handling inbound and outbound calls from customers, providing them with exceptional customer service, and resolving their inquiries, complaints, and issues in a timely and professional manner. The successful candidate will be able to communicate effectively, build rapport with customers, and provide accurate and up-to-date information about the product and services.

Responsibilities

- Answering inbound calls from customers and addressing their inquiries and complaints.

- Making outbound calls for surveys, lead generation, event invitations, and/or sales.

- Resolving customer queries or closing leads/sales during inbound calls.

- Data entry to update customer relationship management (CRM) software.

- Creating reports using Microsoft Office and Google Drive.

- Meeting service level agreements set forth.

- Performing other duties as assigned.

Requirements

- 1-2 years of BPO experience (Inbound and Outbound calls).

- Willingness to start ASAP.

- Excellent English communication skills.

- Typing speed: at least 40 WPM.

- Ability to work under pressure.

- Ability to multitask, prioritize, and manage time efficiently.

- Customer orientation and ability to adapt and respond to different types of personalities.

- Adaptable and fast learner.

Salary: S/2,000 in planilla

To apply, please send your resume and use “CSR” in the subject.

Job Type: Full-time

Pay: S/.2,000.00 - S/.2,200.00 per month

Idioma

- Ingles (Obligatorio)

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