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hace 3 semanas
Job Type: Full Time Expected Hours: 35+ hours per week Immediate Start: New year, new chapter – join us now and make an impact from day one. This isn’t just a job — it’s an opportunity to be part of something genuinely meaningful. At Happy Paws Waggy Tails, we care for dogs the way we would want our own cared for: with heart, structure, safety and skill. We have qualified trainers on site, personalise every dog’s day, and proudly hold the title of Best Dog Day Care in Moonee Valley, as well as winner of Best Pet Care in North West Victoria. We’re seeking a dedicated Team Leader who loves both dogs and people, and who thrives in a hands‑on leadership role. You’ll oversee daily operations and staff, stepping into different roles as required. Flexibility, adaptability and a calm, confident presence are essential to success in this position. Our ideal candidate is reliable, kind, confident around dogs of all sizes, and committed to high standards. You’ll be trusted with dogs who are more than pets — they’re family. You’ll also be joining a team of passionate professionals doing work that truly matters. If you want to be part of a business built on trust, transparency and tails that wag with purpose, we’d love to hear from you. The Team Leader will work predominantly morning shifts, offering the perfect mix of welcoming our dogs and their humans at the start of the day while early finishes enable you to enjoy the afternoons to yourself. Key Responsibilities Leadership & Operations - Lead, coach and mentor team members - Oversee day‑to‑day operations and staff movements - Manage inventory and conduct regular stocktakes - Allocate daily housing assignments for booked dogs - Assign van routes to ensure optimal efficiency - Manage staff pen assignments - Build and manage rosters in line with Code of Practice supervision ratios and budget requirements - Forecast revenue against budget - Identify and manage appropriate upsell opportunities Day Care Duties - Supervise group play, ensuring all dogs are safe, engaged and supported - Observe and interpret canine body language, intervening early to manage behaviour - Write fun, informative daily report cards for each dog - Capture clear, engaging photos and videos for daily updates and social media - Maintain cleanliness across the facility (mopping, laundry, tidying, etc.) - Follow all safety, cleaning and infection control protocols Requirements - Full Australian unrestricted driver’s licence (manual not required) - Current police check or willingness to obtain one - Confident handling dogs of all breeds and sizes - Calm, kind and consistent in a fast‑paced environment - Comfortable driving in peak traffic across Melbourne suburbs - Strong communication and team collaboration skills - Physically fit and able to work on your feet all day - Experience in a dog‑related role (day care, kennels, vet, rescue, etc.) preferred - Knowledge of canine behaviour and body language highly regarded - Basic photography or social media content experience is a bonus - Availability to work Monday to Friday - Minimum 2 years’ leadership experience, ideally in retail or a day care environment Application Requirements - Applications must include a short cover letter addressing the following: - Why you want to work at Happy Paws Waggy Tails - What makes you a great fit for our team - Any experience you have with dogs (personal or professional) - Your favourite dog breed, or a dog that has meant a lot to you - Applications that do not address the above will not be considered. - You will also answer the following questions in your application: - Which of the following statements best describes your right to work in Australia? - Do you have a current Australian driver’s licence? - Do you have a current Police Check (National Police Certificate) for employment? - How many years’ experience do you have as a Leadership Coach? - How many years’ experience do you have as a Dog Handler? #J-18808-Ljbffr
