Contracts Manager- Commercial cleaning

Be part of a dynamic and growing operations team with a national facilities service provider Are you a dynamic and committed individual looking for a diverse role where no two days are the same and where you can enjoy a mix of both office-based work as well as off-site visits? ACW are a family-owned, national facility services company with over 35 years' experience delivering services and supporting businesses with cleaning, maintenance, licensed trades and solar. Our Operations Team provides facility management services for our clients across a range of sectors and we're looking for a Contracts Manager to join us to deliver high quality services to our clients. As a Contracts Manager you will work autonomously to manage a diverse portfolio of clients in order to meet and deliver their expectations by managing staff and teams (internal and external), delivering high standards of quality cleaning and excellence in customer experience is paramount to this role. Core responsibilities - Manage day-to-day relationships with our clients and our teams - Maintain quality services and standards at each site within budget - Follow up on ad hoc requests - Upsell and organise additional services - Workforce management to ensure our on-site teams have the training, materials, equipment and motivation to deliver excellent quality services - Complaints handling and issues management To enjoy and succeed in this role, you will need - Operations and workforce management/leadership/supervision experience - Negotiation and conflict resolution skills - Excellent verbal and written communication skills - Analytical thinking and excellent problem-solving skills - A proactive ‘can do’ attitude, diplomacy and positivity - An ability to multi-task, prioritise and work under pressure as you will be managing the needs of multiple client portfolios simultaneously - Strong attention to detail - A desire for continuous improvement - Excellent literacy and numeracy skills - An ability to balance client expectations versus business expectations and requirements - A willingness to work hands on if required - A willingness to be on call 24/7 in case there's an urgent issue with clients or the cleaning team - Proficiency in the Microsoft Office suite of and any CRM - Customer service, relationship/client management or business development experience - A minimum of 3 years' experience in cleaning and/or housekeeping, or as a team leader or area supervisor Mandatory requirements - Current Police Check (no more than 6 months old) - Current WWCC What we offer You will be part of a team who loves what we do, takes time to have fun, has a passion for excellence, and is willing to go the extra mile for our clients and each other. You'll enjoy a genuinely caring environment where you'll be part of the family from day one. You'll receive a competitive salary plus laptop, phone and company car, fuel card, on-going professional development, supportive coaching and mentoring. We're a flexible and family-friendly workplace. Hours are generally within 8am-4pm combined with occasional weekends and after-hours work. We encourage candidates from diverse backgrounds to apply. Check out our website at thinkacw.com.au to learn more about our company. Please submit your CV with a cover letter telling us why you’re interested in the role and what you can bring to our Operations Team. Look forward to hearing from you Job Type: Full-time Salary: $75,000.00 – $90,000.00 per year Company car (FMCV) Laptop and mobile phone COVID-19 considerations Compliance with Government regulations for this position is two doses of the COVID-19 vaccine. Application Question(s) - Do you have a current National Criminal Police Check? - Do you have operations and/or people management experience? If so, how many years? - Do you have relationship/contract management or customer service experience? If so, how many years? - Are you proficient in the use of Microsoft Office products such as Outlook, Excel, Word, PowerPoint etc - Are you an Australian citizen, permanent resident or do you have temporary work rights in Australia? - Do you have at least two (2) doses of the COVID-19 vaccination? Work Authorisation - Australia (Preferred) #J-18808-Ljbffr