Venue Manager

ABOUT US From global spectacles to once-in-a-lifetime performances, Melbourne Park is where sport, entertainment, culture and community come to life. Our precinct welcomes millions of guests each year, and we show up for every one of them. Behind each experience is a team operating at pace and with care, working together to create the unforgettable. Home to Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park, CENTREPIECE and the Australian Open, this is Melbourne's world stage. ABOUT THE ROLE We are seeking an experienced and highly capable Venue Manager to lead the end-to-end performance of one of Melbourne Park's most significant and iconic venues; AAMI Park. Reporting to the Director of Venues, this senior leadership role is accountable for the operational, people, customer and commercial performance of AAMI Park Stadium. The role plays a critical part in translating Melbourne Park's organisational strategy into a clear venue strategy, while contributing venue insight to precinct wide planning, major event delivery and continuous improvement. Working across the venue and the broader precinct, the Venue Manager partners closely with Customer Experience, Hospitality, Safety, Commercial, Precinct and Support teams to deliver seamless event execution, strong client and guest outcomes, and sustainable commercial performance. This role requires confident leadership, sound judgement and the ability to operate effectively in a complex, high profile, high pressure and fast paced environment. KEY RESPONSIBILITIES Venue Leadership & Performance - Lead the overall performance of AAMI Park, ensuring safe, high‑quality and commercially sustainable delivery across operations, people, commercial and customer outcomes. - Lead the operational planning and delivery of major and complex events hosted at AAMI Park, ensuring robust risk, safety, security and compliance outcomes across all event operations. - Build and lead a high‑performing venue management team and event workforce, fostering accountability, collaboration and continuous improvement. - Develop and deliver venue‑level strategy aligned to Melbourne Park's broader precinct and organisational priorities. - Contribute venue insight and leadership to broader organisational strategy, major event planning, innovation initiatives and short to long term venue development. Client, Club & Tenant Relationships - Build and maintain trusted relationships with clubs, clients, tenants and partners, balancing stakeholder needs with operational, safety and organisational requirements. - Act as the venue‑based client lead for events, partnering closely with the Commercial team to deliver aligned, high‑quality client outcomes. Customer Experience & Commercial Outcomes - Partner with Customer Experience, Hospitality, Precinct and Commercial teams to deliver strong guest experiences and optimise commercial performance. - Use insights, feedback and performance data to drive continuous improvement in venue delivery. ABOUT YOU You are a senior venue or event leader with a proven track record in managing complex, high‑profile environments. You bring strong commercial acumen, sound judgement, a collaborative leadership style and have a problem‑solving mindset. You thrive in settings where safety, customer outcomes and performance excellence matter. You will bring: - Significant experience in venue or event leadership within a stadium, arena or major entertainment environment. - Proven people leadership experience, including leading leaders and large, diverse workforces. - Strong stakeholder management skills, with experience working with sporting clubs, tenants, partners and internal teams. - Sound commercial understanding, including revenue optimisation and cost management. - Strong operational, planning and problem‑solving capability in high‑pressure environments. - Excellent communication, influencing and decision‑making skills. - Tertiary qualifications in a relevant discipline (or equivalent experience). Advantageous but not essential: - Tertiary qualifications in events, venue management or a related field. - Relevant certifications and licences such as Chief/Fire Warden, Workplace Health & Safety. WHAT WE OFFER To deliver world‑class events with world‑class customer experiences - for every person, every event, every time - we believe in fostering working environments that support our people to thrive both personally and professionally. - Ongoing learning and leadership development opportunities - Flexible and hybrid working arrangements where operationally possible - Leadership coaching and development available for all people leaders - Generous paid Family & Carers leave, including a supported return to work plan and check‑in days - Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder - Discounts at onsite cafes and retail outlets - Access to free event tickets through team member programmes, Tickets 2 U and Mystery Guest - Free onsite parking - Ongoing cultural awareness and inclusion initiatives APPLICATIONS CLOSE 11 JANUARY 2026. You will receive an update on your application, whether you are successful or unsuccessful, via phone or email. Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at .au. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted. Please note successful applicants will be required to undertake a pre‑employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result. Please note Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy. Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic). For more information, please visit our careers page: www.mopt.com.au/careers/employment-opportunities/ For all enquiries regarding this role, contact .au. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages. #J-18808-Ljbffr