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Client Services Coordinator

hace 2 semanas

Lima Metropolitana, Perú HH Global A tiempo completo
Role Summary

The Account Coordinator role requires a highly organized individual who can support the Account Director or Manager and the entire account team in developing and coordinating all projects effectively.

This person must work closely with suppliers, internal team members, and external stakeholders (client) to ensure projects are purchased and executed in a way that ensures quality and competitive pricing while overseeing and executing a high volume of complex projects.

Main Responsibilities
  • Manage project and creative briefs, gather project requirements, and manage production aspects on behalf of the client, working with vendors on delivery timetables, and maintaining up-to-date status of assigned projects.
  • Control product and vendor pricing processes to produce the highest quality deliverables within budget and deadline.
  • Analyze project requirements and provide printing/production options; help establish baseline cycle times and budgets for reoccurring project types.
  • Negotiate pricing with production suppliers and ensure realistic production schedules while reducing rush charges.
  • Support the Account Director or Manager gathering information needed to set up client presentations or monthly reports.
  • Perform production efficiently in accordance with the procedures described in business processes.
  • Collaborate with internal departments to ensure on-time delivery of all campaigns and projects.
  • Contribute to achieving monthly sales account budget.
  • Buid and develop successful relationships with various client business stakeholders.
  • Compile status reports for all active projects for the Account Director or Manager for review and company use.
  • Ensure goal tracking and achievement of SLAs and KPIs is consistent with client standards and contractual requirements and internal KPIs related to operational efficiency.
  • Enter all project specifications and relevant data into an internal procurement system and maintain key data points in the system, including customer quotes, purchase orders, and invoices.
Skills and Qualifications
  • 3+ years of professional work experience in a creative agency, marketing, trade marketing, or general client/customer service environment.
  • Strong attention to detail with proven project management skills.
  • Excellent communication and presentation skills, with the ability to interface with senior-level professionals.
  • Highly proficient with MS Office software, especially Excel and PowerPoint.
  • Entrepreneurial-minded with an internal drive to continuously hit goals and succeed.
  • Experience excelling within fast-paced, high-energy environments.