Hospitality Service Excellence Director

hace 5 días


Miraflores, Lima, Perú Collective Hospitality A tiempo completo

We are seeking a talented Front Office Manager to lead the front desk team at our hotel. As a Front Office Manager, you will be responsible for delivering exceptional guest experiences and ensuring smooth check-in and check-out processes.

Key Responsibilities:
  • Supervise the front desk team to ensure a seamless check-in/check-out experience for all guests.

  • Handle guest inquiries, special requests, complaints, and escalations with professionalism and efficiency.

  • Monitor guest satisfaction and implement strategies to enhance service quality.

  • Ensure all staff follow customer service protocols and brand standards.

This role requires strong leadership and team management skills, excellent customer service and communication abilities, and proficiency in Property Management Systems (PMS).

Requirements:
  • Proven experience as a Front Office Manager or similar role in the hospitality industry.

  • Strong leadership and team management skills.

  • Excellent customer service and communication abilities.

  • Proficiency in PMS (Opera, Fidelio, or similar hotel management systems).

  • Ability to handle high-pressure situations and problem-solving effectively.

  • Fluency in English is required.



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