Hospitality Operations Manager

hace 7 días


Miraflores, Lima, Perú Collective Hospitality A tiempo completo

We're seeking an experienced leader to join our team as the Hospitality Operations Manager.

In this role, you'll be responsible for overseeing the daily operations of our properties across South America, ensuring seamless execution of our brand promise.

Key Responsibilities:
  1. Operational Excellence: Develop and implement processes to drive operational efficiency, improve quality, and reduce costs.
  2. Financial Management: Oversee financial performance, manage budgets, and ensure compliance with company policies.
  3. Talent Development: Foster a culture of excellence by developing and mentoring high-performing teams.
  4. Customer Focus: Prioritize guest satisfaction, continuously gather feedback, and implement improvements.
  5. Compliance: Ensure adherence to local and international regulations, including health, safety, and operational standards.
  6. Collaboration: Work closely with cross-functional teams to achieve business objectives and deliver results.
Requirements:
  1. A minimum of 10 years of experience in a senior operational leadership role, preferably within the hospitality industry.
  2. A proven track record of driving business growth, improving operational efficiency, and achieving financial targets.
  3. Strong leadership and people management skills, with a focus on team development and employee engagement.
  4. Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
  5. Advanced knowledge of financial reporting, budgeting, and forecasting.
  6. Proficiency in using operational software systems and technology to drive efficiency.
  7. Fluency in English and Spanish (Portuguese is a plus).
  8. Cultural fit with the company's values and mission.


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