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Senior Customer Collaboration Specialist

hace 3 semanas

Lima, Perú Mondelez International A tiempo completo

We are a diverse community at Mondelez International that can make things happen, and happen fast. Our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way.

In this role as a Customer Service Lead, you will be responsible for managing the customer collaboration agenda for your market or set of customers. You will improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.

Key Responsibilities:
  • Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners.
  • Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes.
  • Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization.
  • Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration.
  • Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer.

This role requires a strong understanding of customer supply chain management and experience in cross-functional teams. You should be able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs.