Customer Service Specialist

hace 7 días

Lima, Perú ALOHAS A tiempo completo

**THE ROLE**

We are looking for a Customer Service Specialist, to work for a leading Fashion Brand headquartered in Barcelona during outside office hours, in the evenings and at weekends. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase our sales.

**YOUR CHALLENGE**
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

Tipo de puesto: Tiempo completo

Salario: S/.4,500.00 - S/.4,800.00 al mes

Experiência:

- Customer Service: 2 años (Deseable)

Idioma:

- Alemán Nativo (Deseable)
- Inglés C2 (Deseable)
- Español C2 (Deseable)

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