Service Delivery Director

hace 6 días


Lima Metropolitana, Perú Banyan Software A tiempo completo

As a Call Center Manager at Banyan Software, you will have the opportunity to lead our local team in Peru, contribute to our mission, and shape the future of our organization. We are committed to diversity, equity, inclusion, and equal employment opportunities, and we foster a culture of innovation, collaboration, and excellence.

Job Objectives

This role involves developing and maintaining call center operational strategies, managing system performance, resolving problems, and preparing action plans to address issues. You will also be responsible for recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees, administering scheduling systems, and communicating job expectations.

Main Accountabilities:
  • Develop and implement operational processes and platform improvements, work towards and implement best practices, and recommend changes to optimize performance.
  • Deliver high-quality coaching and training to Supervisors and Lead Agents, focusing on enhancing sales and quality performance.
  • Lead by example, promoting a culture of diversity, equity, inclusion, and equal employment opportunities within the organization.


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