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Dispatch Optimization Specialist
hace 1 semana
Job Title: Service Operations Director
CompuTrabajo - PE - Director seeks a seasoned Service Operations Director to lead our locksmith business towards excellence. This highly skilled professional will oversee dispatch operations, improve workflow efficiency, and drive business growth.
Responsibilities:
- Workflow Analysis:
Analyze current workflows to identify areas for improvement and develop effective solutions to streamline operations. - Performance Monitoring:
Establish and track KPIs to ensure dispatch and overall operations meet high standards. - Financial Oversight:
Manage budgets and forecasts to ensure the profitability of our locksmith business. - Team Development:
Foster a high-performing dispatch team through effective guidance and development. - Client Engagement:
Strengthen relationships with high-level clients and attract new business opportunities. - Strategic Planning:
Collaborate on growth strategies and improvements in dispatch operations to drive business success.
Additional Responsibilities:
- Back up dispatch operations as needed.
- Implement measures to reduce job cancellations and increase overall job completion rates.
- Promptly follow up on missed calls, callbacks, and other communication.
- Provide weekly cancellation and performance reports upon request.
- Oversee payroll and related activities.
- Deliver exceptional customer service.
- Review and maintain standard operating procedures.
