Dispatch Team Lead

hace 4 días


Lima Metropolitana, Perú CompuTrabajo - PE - Director A tiempo completo

About the Role:

We are seeking a strategic business partner to join our team and contribute to our growth and success. The ideal candidate will have experience in business management, preferably in the service industry, and a proven track record of driving business results.

Key Responsibilities
  1. Strategy Development:
    Contribute to the development of growth strategies and improvement initiatives in dispatch operations.
  2. Team Collaboration:
    Work closely with the management team to align business objectives and priorities.
  3. Customer Service:
    Deliver exceptional customer service to build trust and loyalty with our clients.
  4. Operational Improvement:
    Identify areas for improvement and implement changes to enhance operational efficiency and productivity.
  5. Leadership:
    Lead and develop the dispatch team to achieve high performance and effective service delivery.

Additional Responsibilities:

  1. Serve as a dispatcher as needed to respond to calls and direct customer inquiries.
  2. Reduce job cancellations and increase overall job completion rates.
  3. Ensure timely follow-ups for all required missed calls and callbacks.
  4. Prepare and provide regular reports on cancellations and performance metrics.
  5. Oversee payroll and related activities to ensure compliance.
  6. Review and update standard operating procedures to ensure best practices.


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