Highly Experienced IT Leader for Service Quality Management
hace 15 horas
Job Summary
Mindelta is seeking a highly experienced IT Manager/Desktop Support Engineer/IT Incident Manager with Cyber Security expertise to lead our IT team in Peru.
This role will involve ensuring service quality, monitoring incident resolution, and maintaining communication with internal teams and external suppliers.
About the Role:
- Serve as the primary escalation point for day-to-day incidents and requests.
- Maintain constant communication with service leads.
- Conduct regular reviews of service quality.
- Monitor and analyze critical or global incidents.
- Collaborate with technical teams to solve problems at their root cause.
- Liaise with third-party suppliers.
- Communicate with end users and handle service-related complaints.
- Collect root cause data from incidents.
- Coordinate technical teams for incident, request, and project management.
Key Requirements:
- Strong experience with Microsoft 365 management as an Administrator.
- Solid understanding of networking concepts.
- Knowledge of Windows Server environments.
- Familiarity with cybersecurity practices.
What We Offer:
- A competitive salary range: $60,147.38 - $65,147.38 per year.
- An opportunity to work with a dynamic team in a fast-paced environment.
- The chance to develop your skills and expertise in IT service quality management.
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