Technical Support Specialist
hace 4 días
Job Description:
This role involves providing technical support to employees and new hires by resolving hardware and software issues. Responsibilities include installing software, troubleshooting post-deployment problems, printer maintenance, disposal of old equipment, data backup and recovery, hardware refresh, warranty and out-of-warranty repairs, depot services, walk-up support, spare parts management, and VDI 1st level troubleshooting.
Key Responsibilities:
- Image and install software on Windows and Apple laptops/desktops including IMAC
- Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices
- Printer break-fix and installation
- Data backup and data recovery coordination
- Hardware refresh
- Warranty and out-of-warranty repair and replacement
- Depot services
- Walk-up support
- Spare parts management
- Good knowledge/hands-on supporting VDI 1st level troubleshooting
Requirements/Qualifications:
- Prefer 3-5 years IT experience, including technical training
- Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications
- Experience with imaging Windows 10 OS
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP and/or A+ Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Able to work in teams and in a team environment
- Able to lift up to 50 pounds
- Own car for transportation (mileage will be reimbursed by policy)
- Valid driver's license
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