Technical Support Specialist

hace 4 días


Lima Metropolitana, Perú Luxoft A tiempo completo

**Job Overview**

Luxoft is seeking a skilled IT Tech Support Specialist to join our team. As a key member of our Helpdesk, you will play a critical role in providing timely and effective technical support to our employees.

The successful candidate will have experience supporting PC operating systems, including Windows 7 and Windows 10, as well as mobile devices such as Android or Apple Tablets/Phones. Additionally, they will possess strong communication skills to interact with colleagues and end-users, ensuring efficient call handling abilities for prompt issue resolution.

Responsibilities:

  • Receive and handle inbound calls from Luxoft employees reporting technical issues.
  • Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.
  • Contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.
  • Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution.
  • Participate in an on-call support rotation, providing continuous support coverage during off-hours.

Requirements:

  • 1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10.
  • 1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones.
  • 6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.
  • Effective communication skills to interact with colleagues and end-users.
  • Efficient call handling abilities to ensure prompt and accurate issue resolution.


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