Global Customer Experience Leader

hace 1 semana


Lima, Perú Pacifica Continental A tiempo completo

We are seeking an experienced Sr. Manager – Call Center Operations to join our team at Pacifica Continental.

About You
  • 7+ years of experience in the BPO industry or related fields with a proven track record of managing large teams (50+ members) in a high-paced environment.
  • Strong experience in client interactions, business reviews, and client relationship management.
  • Excellent verbal and written communication skills in English, Spanish, and Portuguese.
  • Proficient in using Microsoft Office applications for business reporting and analysis.
  • Ability to work flexible shifts as required and adapt to changing business needs.

Responsibilities:

  • Oversight of the performance, quality, and operational efficiency of large-scale call center teams.
  • Development and implementation of strategies to drive process improvements and performance optimization.
  • Collaboration with cross-functional teams to ensure seamless service delivery.
  • Preparation and presentation of client reports, business reviews, and strategic recommendations.
Why Join Us?

Pacifica Continental is a leading provider of innovative customer experience solutions. Our team is dedicated to delivering exceptional customer experiences and driving operational excellence.

As a Sr. Manager – Call Center Operations, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional results.



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