Customer Experience Management Leader

hace 6 días


Lima, Perú Banyan Software A tiempo completo

At Banyan Software, we are passionate about creating lasting change through our actions. We believe that every associate should have the opportunity to excel based on personal merit, qualifications, experience, ability, and job performance.

The Call Center Manager will play a critical role in helping us achieve this goal by leading the local team in Peru and ensuring that we maintain the highest standards of customer service and sales performance.

This is an exciting opportunity for a seasoned professional to join our team and make a meaningful impact. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

  • Key responsibilities include recruiting, hiring, and training qualified support staff / supervisors, developing and managing supervisors and lead agent team as well as agent pool.
  • The ideal candidate will have excellent leadership skills, strong analytical abilities, and a proven track record in managing teams and driving business results.


  • Lima, Perú Pacifica Continental A tiempo completo

    We are seeking an experienced Sr. Manager – Call Center Operations to join our team at Pacifica Continental.About You7+ years of experience in the BPO industry or related fields with a proven track record of managing large teams (50+ members) in a high-paced environment.Strong experience in client interactions, business reviews, and client relationship...


  • Lima Metropolitana, Perú Speedway A tiempo completo

    **About Us**At Speedway, we're passionate about delivering exceptional customer experiences and driving business success. We're a dynamic team committed to fostering a positive work environment where our employees can grow and thrive.We're seeking an experienced Retail Management Leader to join our team! As a key member of our store leadership, you'll play a...

  • Staff Management Leader

    hace 3 semanas


    Lima, Perú Sophilabs A tiempo completo

    ⭐️**Staff Management Leader** We exist to help companies fulfill their purpose and create a meaningful positive impact. **Sophilabs** was founded back in 2012 with a clear vision in mind: to build software for outstanding companies seeking perfectionist teams. As we move forward, we continue to stress the importance of growing and improving ourselves...

  • Staff Management Leader

    hace 1 semana


    Lima, Perú Sophilabs A tiempo completo

    ⭐️**Staff Management Leader** We exist to help companies fulfill their purpose and create a meaningful positive impact. **Sophilabs** was founded back in 2012 with a clear vision in mind: to build software for outstanding companies seeking perfectionist teams. As we move forward, we continue to stress the importance of growing and improving ourselves...


  • Lima, Perú MasterCard A tiempo completo

    The successful candidate will possess excellent communication skills and be able to deliver high-quality work in Spanish and English.Customer ManagementCollaborates with other team members to facilitate internal consultation process and to answer basic customer questions.Capability to lead with complex situations in a professional manner with empathy and...


  • Lima, Perú Schneider Electric A tiempo completo

    About Us">We are a leading provider of energy management and automation solutions. Our goal is to create exceptional brand experiences that drive growth and innovation in the industry.Job Details">We are seeking a skilled Channel Marketing Manager to develop and execute customer marketing strategies that drive growth in South America.This role requires...


  • Lima, Perú Oyster HR A tiempo completo

    **✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...


  • Lima Metropolitana, Perú Intrepid Experience A tiempo completo

    About Our ValuesWe believe that our values are what set us apart as a company. They're the pillars of our success and the foundation of our daily work. Our values include being Real, Together, Ambitious, and Impactful.At Intrepid Experience, we strive to live these values every day, creating a culture where our employees feel valued, empowered, and...


  • Lima Metropolitana, Perú Goodyear Dunlop Tires Germany GmbH A tiempo completo

    Early Equipment Management LeaderLocation: Callao, LIM, PECompany: GoodyearPrinciple Duties and Responsibilities:Primary Purpose: Manage and coordinate CapEx, including cost estimates, financially justifying projects, preparing budgets, reviewing designs, and managing resources to ensure proper installation and commissioning of equipment.Lead, coordinate and...


  • Lima, Perú Microsoft A tiempo completo

    As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud...


  • Lima, Perú BRIYA PERU SAC A tiempo completo

    We are looking for a Customer Relations Specialist **Key Responsibilities**: - Answer incoming phone calls and provide the best feedback to the customer - Communicates with customers through various channels - Acknowledges and resolves customer complaints or confusion - Keeps record of customer interactions, comments, and complaints - Monitors and...


  • Lima, Perú BRIYA PERU SAC A tiempo completo

    We are looking for a Customer Relations Specialist **Key Responsibilities**: - Answer incoming phone calls and provide the best feedback to the customer - Communicates with customers through various channels - Acknowledges and resolves customer complaints or confusion - Keeps record of customer interactions, comments, and complaints - Monitors and...


  • Lima, Perú Archstone LATAM A tiempo completo

    **Customer Support Specialist** Dealius is the industry leader within CRE Tech providing an enterprise-based solution for commercial real estate brokerages to manage transactions, back-office and create a seamless and paperless platform for managing cashflows and key business drivers. **Here’s what you’ll be doing**: - Work with the service team to...


  • Lima, Perú Archstone LATAM A tiempo completo

    **Customer Support Specialist** Dealius is the industry leader within CRE Tech providing an enterprise-based solution for commercial real estate brokerages to manage transactions, back-office and create a seamless and paperless platform for managing cashflows and key business drivers. **Here’s what you’ll be doing**: - Work with the service team to...

  • Risk Management Leader

    hace 3 días


    Lima Metropolitana, Perú adidas A tiempo completo

    We are seeking an experienced RISK MANAGEMENT LEADER to join our team at Adidas. The successful candidate will be responsible for identifying and mitigating risks across the organization, as well as developing and implementing strategies to reduce and eliminate losses.You will work closely with senior leaders to develop and implement comprehensive risk...


  • Lima Metropolitana, Perú ENGINEERINGUK A tiempo completo

    Role OverviewThe role of Senior Risk Management Leader at ENGINEERINGUK is to lead the implementation and delivery of a range of risk services to support commissions. As a key member of the project team, you will be responsible for managing and directing clients, consultants, contractors, and project teams on all risk management matters.About UsENGINEERINGUK...


  • Lima, Perú GE Gas Power A tiempo completo

    **Job Description Summary**: All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services...


  • Lima, Perú Ottomatik A tiempo completo

    About the Role">We're seeking a highly skilled Customer Experience Representative to join our team at Ottomatik. In this role, you will be responsible for delivering exceptional support to our premium clients, ensuring their satisfaction and fostering long-term loyalty.


  • Lima, Perú Schneider Electric A tiempo completo

    About the RoleAs a Channel Marketing Manager, you will be responsible for developing and executing customer marketing strategies that drive growth and engagement with our target audience.You will work closely with our sales and product marketing teams to ensure effective execution of identified strategies and provide regular updates on performance...


  • Lima, Perú Google A tiempo completo

    Minimum qualifications: - Bachelor's degree in Computer Science, a related field, or equivalent practical experience. - Experience working as a technical sales engineer in a cloud computing environment or as a systems engineer in a customer-facing role. Preferred qualifications: - Experience delivering technical presentations while leading detailed...