Senior Manager/Professional Services Leader for Emerging Markets and LATAM
hace 1 semana
Dataiku is a pioneering AI company that's leading the future of AI with its platform. Since its inception in Paris in 2013, the company has been at the forefront of making data actionable and accessible.
With over 1,000 teammates across 25 countries and backed by renowned investors, Dataiku is the architect of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations.
Job Description: Senior Manager, Global Services, Emerging MarketsThe Senior Manager, Global Services, Emerging Markets will be responsible for leading a high-impact team of engagement managers and data scientists. The team's primary objective is to deploy, enable, and implement the Dataiku platform for global enterprise customers, accelerating their time to value from initial engagement to throughout the partnership duration through targeted service packages.
Main Responsibilities:- Manage client relationships, needs, and oversee implementation services estimation, delivery, and controls.
- Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Implement and oversee the execution of a Services Delivery Methodology in a Product company.
- Manage utilization and margin metrics for the region.
- Actively manage delivery quality metrics (time to value, customer sentiment) for the portfolio.
- Proactively mitigate customer escalations and ensure a positive customer experience.
- Ensure Dataiku's customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.
- Grow and manage a team with cost-efficiency in mind, seeking to maximize outcomes for customers while investing Dataiku resources efficiently.
- Support the Regional Service Lead on pre-sales services scoping activities.
- Support the Regional Service Lead on creating Professional Services proposals.
- Bachelor's degree in a STEM field or Project Management program, Military experience, or equivalent years of experience in a related field.
- 8+ years of experience leading and managing delivery teams and supporting sales motion.
- Experience in hyper-growth product-based SaaS, data analytics, or an AI company.
- Managed services operations in multiple geographic regions.
- Managed sales forecasts of multiple geographical regions.
- Motivated by a hands-on approach to both customer and employee management; routinely interacting with customers and cross-functional teams.
- Currently located within EST and CST regions of the mainland United States.
- Bilingual in Spanish.
- A competitive salary range of $180,000 - $200,000 USD based on location, internal equity, education, skill set, experience, and training.
- Comprehensive benefits package including stock options, medical, dental, and vision plans, flexible spending accounts, pre-tax commuter benefits, 401k company match, paid vacations and sick leave, paid parental leave, employer-paid disability coverage, and additional health and wellbeing perks and benefits.
We're looking for a talented individual who can lead our Global Services team in emerging markets. If you have a passion for AI, data analytics, and customer success, we'd love to hear from you.
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