IT Helpdesk Support Specialist

hace 2 días

Lima, Perú Peru Process Solutions SRL A tiempo completo

**IT HELPDESK SUPPORT SPECIALIST**

PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case progression analysis and documentary support.

We are looking for a dynamic, flexible go-getter to support our IT team for our multi-national company. This is an in-person role and the expected start time in the office will follow our UK office start time. The main responsibility will be to provide support for IT (Information Technology) needs including responding to helpdesk tickets (with emphasis on more complicated tickets) and training employees on software, hardware, and policies.

**POSITION RESPONSIBILITIES**:

- Resolve day-to-day helpdesk issues in a timely manner and provide regular updates to stakeholders on their support requests
- Own the firmwide backup processes with daily monitoring and regular reporting out
- Assist IT Director in monitoring assigned helpdesk tickets
- Improve efficiency and effectiveness of helpdesk activity by analyzing and proposing recommendations for improvement
- Review workstation implementation
- Work on special projects as assigned
- Update IT documentation as needed and follow policies and procedures
- Provide desktop, laptop, and printer support

**QUALIFICATIONS**:

- Network Server
- Must have solid helpdesk support experience with Windows 10, Office Suite, Active Directory, Exchange
- Active Directory administration experience necessary (Password reset, Security Groups, GPO)
- Organize and manage IT physical hardware inventory and assist with logistics
- General knowledge of Virus/Malware/Spyware diagnosis and removal techniques
- Must be able to read, analyze, follow, and interpret procedures, manuals, policies, vendor
- Experience with remote access support (VPN, Terminal Services)
- Strong English skills are necessary.
- IT related degree preferred.
- 3+ years of experience preferrable

If you feel you have what it takes to take this role, please submit your CV **(in ENGLISH).** A company-representative will call you to arrange a phone interview once you have applied for the position.

We appreciate your time and consideration.

  • IT Helpdesk Support Specialist

    hace 2 semanas

    Lima, Perú Peru Process Solutions SRL A tiempo completo

    **IT HELPDESK SUPPORT SPECIALIST** PPS is a company that provides numerous off-shore services to our stateside affiliates (law firms). It specializes in offering workforce solutions backed by strong technological systems and a team focused on helping the final client. We focus on providing pre-litigation and discovery assistance in the form of case...

  • Practicantes Profesionales para el área de IT Support

    hace 7 días

    Provincia de Lima, Lima, Perú Avantica Technologies S.A.C. A tiempo completo

    Modalidad de trabajo: Presencial en Av. Antonio Miró Quesada, 425, Magdalena del Mar Fecha de inicio: Noviembre 2025. Resumen del puesto En Encora estamos en búsqueda de dos Practicantes Profesionales para el área de IT Support / Helpdesk (18147) , apasionados por la tecnología y con ganas de aprender en un entorno dinámico y colaborativo. Este rol es...

  • Tech Support Representative Helpdesk N1

    hace 2 días

    Lima, Perú OpenLoop A tiempo completo

    OpenLoop is looking for **_Technical Support Representative (Helpdesk N1)_** to join our team in Lima, Peru. This role will be a member of the **IT** Team, collaborating closely with the **IT Supervisor.** **About OpenLoop** OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth...

  • Customer Support Specialist

    hace 5 días

    Lima Metropolitana, Perú Hitachi Energy A tiempo completo

    Join to apply for the Customer Support Specialist role at Hitachi Energy. The Opportunity To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers'...

  • IT Support

    hace 2 días

    Lima, Perú Willis Towers Watson A tiempo completo

    The Technical Support Representative is the first line of support for all internal desktops, laptops, other device management, and maintenance. He / She is responsible for interacting and supporting all users that are assigned to them so that they resolve all desktop related issues that arise in a responsible, efficient, and timely manner. This position...

  • Helpdesk Technician

    hace 1 semana

    Lima, Perú AM3 Technology & Cybersecurity A tiempo completo

    Job Type: Full Time Helpdesk Technician (permanent)Hours : 9am – 6pm ESTJob Availability January 15-30The Role & ResponsibilitiesOur Helpdesk team is the frontline to all of our customers daily issues and problems, we take pride is knowing that we deliver a fast and efficient service that allows them to run their business while we worry about their IT...

  • IT Service Delivery Technician

    hace 1 semana

    Lima, Perú Emerson A tiempo completo

    Specific Responsibilities - Planning & Administration _ - Provide information and assist IT Service Delivery Supervisor when requested - Follow and enforce Emerson policies regarding IT management, security, standards and procedures - Assists users with business proposal generation, regarding our standards and policies - IT Infrastructure & Support: _ -...

  • Senior Shift Specialist

    hace 2 días

    Lima, Perú SDZ Support Company A tiempo completo

    **SDZ (Support Technologies and Services LTD)** is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders. Now we are looking for a Senior Shift Specialist to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the...

  • 26-01 Systems Intern – Helpdesk Support

    hace 8 horas

    Lima, Perú International Potato Center (CIP) A tiempo completo

    The International Potato Center (CIP) is seeking a 1 (one) proactive and responsible Systems Intern from the professional careers of Systems Engineering, Information Technology, Computer Science or related careers to be part of the Information Technology team.The position: This position will be based in HQ-Lima, Peru and will report directly to the...

  • Learning Support Specialist

    hace 2 días

    Lima, Perú Markham college A tiempo completo

    **Section**: - Primary **Department**: - Learning Support **Area**: **Job Details**: - Learning Support Specialist (Primary) February Start Established in 1946, Markham College is a bilingual Peruvian international school with a British Heritage. We are a non-profit, co-ed day school for children from 3-18 years of age. Our vision is to empower...