Customer Experience Manager

hace 1 semana

Lima, Perú Teads A tiempo completo

**Customer Experience Manager**
- At Teads, we think differently. We are diverse and celebrate each other at every turn. We learn quickly, evolve constantly, and innovate every day. We praise creativity and authenticity. We believe that equality in the workplace drives progress and that the sum of our parts is the glue to our whole._
- We are a collection of over 1000 people who possess different values, beliefs, experiences, backgrounds, preferences, and behaviors, and together, we are just getting started. We are The Global Media Platform._

**About this role**

Manage key accounts, strategic operations, and client service

**Your Responsibilities**
- Client facing / service role.
- Communication bridge with the Customer Coordinator.
- Onboard our customers to our self-service buying platform or DSP.
- Be the lead point of contact for all client communication post-sale.
- EOCRs, One pager, Insights, meaningful presentations.
- Oversee post-sale process, including but not limited to incremental revenue generation and post campaign analysis.
- Analyze performance data to highlight key trends.

**Responsibilities**
- **Salesforce Approvals**:CXM will revise with SF guidelines to approve an opportunity.
- **Campaign set up with CXC**: De Brief, coordinate the launch of a campaign with client's main KPIs, clear objectives.
- **External & Internal Communication**: Lead conversations with clients regarding Operations. How campaign is pacing, specific reporting's, meetings.
- **EOCR Reports & Post Sales Insights**: Lead with Sales manager expectations on where the client is going. Type of reporting, post data analysis, data insights and an action to generate campaign upsell/revenue.
- **Upsells**: Make sure to identify new business opportunities that could lead to more revenue.
- **Finance Conciliation**: Responsible of making sure all finance folders are up to date and aligned with campaign consumption, IOs, final reports.
- **Client communication**:_ _**_client strategic perspective on accounts._

**_ Teads' Benefits_**
- Health and Life Insurance
- Meal Vouchers
- Wellness Day (Once every quarter, you can enjoy one day off to focus on yourself)
- Flexible Working Hours (We strive for life-work balance)
- Hybrid WorkPlace (2 days on office, 3 days from home)
- Additional Benefits according to your location

**===== About Teads ======**
- Teads operates a leading, cloud-based, end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads' modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies._
- For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world's best publishers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach 1.9 billion unique monthly users* in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions._
- Teads partners with the leading marketers, agencies and publishers through a team of 1000+ people in 30 countries._
- We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities._

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