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Head of Collections
hace 3 semanas
At Whizz, our mission is to revolutionize transportation for delivery drivers by delivering reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers. As we continue to grow, we're seeking a Head of Collections to lead our team and drive our company’s expansion.
**Requirements**:
**Responsibilities**:
- Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets.
- Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts.
- Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team.
- Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management.
- Collaborate with other departments, such as Customer Service, Operations and Legal, to resolve issues and ensure a seamless collections process.
- Coordinate with external parties, including law enforcement or third-party agencies, when necessary to recover assets or resolve disputes.
- Ensure compliance with U.S. regulations and industry standards related to collections.
- Effectively manage the team in a remote work environment, maintaining productivity and accountability.
**Requirements**:
- 4+ years of experience in B2C collections, with at least 2 years in a leadership role.
- Fluent in English (C1-C2 level).
- Familiarity with relevant US laws, regulations, and best practices in collections.
- Excellent leadership and team management skills.
- Proficiency with Microsoft Office, Google Workspace and relevant collection softwares.
**Working Hours**:
- 40-hours per week (full-time)
**Benefits**
- Competitive salary with performance bonuses
- Opportunities for professional and career growth.
- Friendly and supportive team.
- Opportunity to work at an international level.
