Key Account Coordinator

hace 2 semanas

Iquitos, Perú PlacidWay A tiempo completo

We are a dynamic medical tourism marketplace connecting patients with top healthcare providers worldwide. We are seeking a skilled and proactive Key Account Coordinator to manage relationships with our healthcare provider partners, including clinics and hospitals. This role is pivotal in ensuring long-term growth, optimizing patient inquiries, and helping our partners expand their business through strategic collaboration and customer referrals.

**Key Responsibilities**:

- Build and maintain strong, long-term relationships with healthcare providers, ensuring their satisfaction and continued engagement.
- Coordinate and manage patient inquiries, working with clinics and hospital’s coordinators to ensure timely responses and smooth processes.
- Collaborate with internal teams to maximize account growth and ensure providers are receiving the best possible service.
- Proactively identify opportunities to grow revenue from customer referrals and other business avenues.
- Develop tailored business solutions to help healthcare providers improve their presence, increase patient leads, and grow their revenue.
- Provide strategic guidance to healthcare providers on how to optimize their presence on the platform and market their services effectively.
- Manage the account pipeline, ensuring all interactions and follow-ups are tracked in the CRM system.
- Monitor provider performance, analyze data, and make recommendations for continuous improvement and growth.
- Stay up-to-date with industry trends and competitor activities to provide valuable insights to both the company and our clients.
- Drive account growth by identifying key areas for development and providing customized solutions to partners.

**Requirements**:

- Proven experience in account management, business development, or customer relations management in an online marketplace environment.
- Strong knowledge of CRM systems and pipeline management.
- Excellent communication and negotiation skills, with the ability to build trust and rapport with healthcare providers.
- Strong analytical skills to evaluate data and drive business decisions.
- Self-motivated, proactive, and capable of working independently and as part of a team.
- Experience working in a fast-paced, target-driven environment.
- Fluent in English; additional languages are a plus. Spanish is required for Americas.
- Proven experience in sales management within SaaS, BPO, virtual environments, or the IT industry.

**What We Offer**:

- Progressive salary increases based on performance.
- Paid Time Off (PTO) to maintain a healthy work-life balance.
- Quarterly commission program with a % uncapped ceiling.
- Opportunities for professional growth in a rapidly expanding industry.
- Additional perks, including team events and performance bonuses.

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