Admin & Client Care Associate

hace 1 semana


Remote, Perú RS Consulting Group A tiempo completo

**Company**: Altor Processing

**Salary**:$750 - $1,000

**About Us**:
At Altor Processing, we specialize in delivering seamless and innovative payment processing solutions to businesses of all sizes. Our mission is to empower businesses with efficient and secure payment systems while providing exceptional customer service. We value collaboration, innovation, and a customer-first approach in everything we do.

**Roles and Responsibilities**:
**Client Onboarding and Care**
- Guide new clients through onboarding, ensuring successful completion.
- Conduct onboarding calls to assist with setup and address questions.
- Schedule and coordinate installations for clients.
- Monitor onboarding progress and follow up as needed.
- Assist with account updates and changes.
- Send reminders for pending tasks or documentation.
- Address client concerns promptly and ensure satisfaction.
- Maintain regular communication to support client needs.

**Administrative Support**
- Maintain accurate client records and onboarding progress in the CRM.
- Coordinate with internal teams to resolve technical or operational issues.
- Manage onboarding schedules to ensure timely completion.
- Perform data clean-up to keep client information accurate and up-to-date.
- Suggest process improvements to enhance efficiency and client experience.
- Provide administrative support as needed.
- Generate and review reports, including PCI compliance reports.

**Skills**:

- Strong communication and organizational skills.
- Attention to detail and proficiency in CRM and office tools. (Hubspot)
- Problem-solving and process-oriented mindset.
- Customer-focused with experience in scheduling and data management.
- Adaptable to fast-paced environments.
- High level of aptitude in all Microsoft Office products and Google work space

**Qualifications**:

- Bachelor's (required)
- 2+ years of experience in administrative or client support roles. (required)
- Reliable internet connection
- Advanced English (required)

**Physical Setting** - Remote

**Schedule** - Monday to Friday - 8 am - 5 pm (1hr lunch)

Pay: S/.2,800.00 - S/.3,750.00 per month

**Language**:

- Advanced English (required)


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