Regional Operations Manager

Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty.

Collinson has been enhancing the airport experience for over 30 years, with access to lounges, retail, dining, and spa experiences, offers and more. Creators of the world’s largest lounge membership program, Priority Pass provides access to an extensive global lounge and partner network.

Using their expertise and products to craft customer experiences. Collinson’s range of services helps global brands acquire, engage, and retain choice-rich customers.

Airport Dimensions want travellers to value their time at the airport. They continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services. From comfortable lounges to restful sleep pods, from convenient food ordering to contactless collection of duty free, Airport Dimensions help improve the travel experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.

Airport Dimensions has a rapid growing network of locations at the world’s leading airports across the United States, United Kingdom and Middle East. Under our brands The Club, Club Aspire, Chase Sapphire Lounge by The Club, No 1 Lounges and sleep ’n fly, Airport Dimensions provides award-winning hospitality services tailored to the specific needs of passengers and has developed value-added experiences for over 50 airport and airline partners.

**What does a Regional Operations Manager do?**

As the Operations Manager - Peru, you will be responsible for the successful delivery of the hospitality service and financial performance of Airport Dimensions’ various operating units at Lima’s new Jorge Chávez International Airport, including a minimum of four airport lounges.

You will serve as a key member of Airport Dimensions’ in-country presence, overseeing and managing the performance of our service providers to ensure consistent, effective, and cost-efficient delivery of contracted Service Level Agreements (SLAs), exceptional guest experience, and Airport Dimensions’ brand standards, service values, and operational requirements.

Success in this role requires effective collaboration with various stakeholders across Airport Dimensions, as well as oversight and management of key service providers and their leadership. You will have responsibility for establishing and meeting monthly and annual operating budgets and for overseeing each lounge’s operating expense lines. You will monitor ongoing expenditures and engage with our key service providers as well as Airport Dimensions’ Finance and Accounting team as required to improve operating efficiencies and achieve lounge financial performance while ensuring business compliance and delivery of expected guest experience and service quality.

Highly motivated and works diligently in the pursuit of quality and improvement, representing AD’s operational, customer service, and financial best interests across our Peru operations.

Exhibits a high level of professionalism and customer service focus, especially in the most stressful and demanding moments. To excel in this role, one must be approachable, detail-oriented, and solutions-focused with the ability to think critically, evaluate options, establish priorities, and anticipate issues and/or outcomes.

Has extensive operations and P&L management experience across a multi-unit hospitality organization and demonstrated leadership in dealing with multiple internal and external relationships with excellent communication, interpersonal, and problem-solving skills.

**What You'll Do**:

- Through guidance, oversight, and management of in-lounge leadership, via primary service provider(s), this position will ensure the consistent delivery of operational requirements and achievement of required SLAs across the various AD lounges in Peru to maximize client and guest satisfaction.
- As the key AD operational point of contact in Peru for various partners and stakeholders, establish collaborative working relationships to represent and fulfill AD’s best interests operationally and financially, on a day-to-day basis and a senior management level.
- Play a key role in ensuring successful lounge operations by liaising directly on a proactive and reactive basis with headquarters operations and guest experience staff, the airport authority, airlines, internal stakeholders, lounge clients, service provider management, and lounge staff on both strategic and tactical issues.
- Bring important operational and Peruvian-specific perspective to cross-discipline collaboration with other Airport Dimensions business units, including Finance, Design & Construction, Guest Experience, and Business Development.
- Hold AD’s service providers accountable for responsiveness and meeting guest experience and operational expectations through regular review