Operations Manager

hace 7 días

Lima, Perú OnHires A tiempo completo
About the Company

Our client is a leading global tech provider in intelligent transportation, transforming everyday bus travel into a safer, more reliable experience. With 10+ years of experience and 20–50% revenue growth for operators, we are now expanding into Peru to support local transit partners.

Job Overview

As an Operations Manager, you will lead the expansion and implementation of our platform across Peru. This role combines operational leadership, on-ground execution, product operations, and platform deployment. You will manage deployments, drive partner success, optimize workflows, and identify new business opportunities with bus operators.

Key Responsibilities

Operational Execution

  • Manage end-to-end deployment of hardware and software (AFCS, GPS, cameras)
  • Onboard and train operators for smooth platform implementation
  • Monitor operational dashboards and address system issues
  • Lead a team of operations executives managing city operations and client success

Stakeholder Management

  • Build relationships with government bodies, operators, and local partners
  • Coordinate with internal teams to ensure excellent service and support
  • Manage vendors for hardware deployment and local field technicians

Product Operations Enablement

  • Capture partner requirements and support platform configuration changes
  • Drive adoption and engagement metrics
  • Gather feedback and support operational improvements
Education & Experience
  • Fluent in Spanish and English
  • Bachelor's degree in Engineering, Business, or related field
  • 3–5 years in operations, business development, or product/ops hybrid; transport/mobility tech experience preferred
Skills & Competencies
  • Strong project management & communication skills
  • Tech-savvy with dashboards, Excel/Google Sheets, data analysis
  • Willingness to travel extensively and manage a field team
  • Must have a car for moving between sites across the city
  • Process-oriented, strategic, and data-driven decision-making

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