IT Support Assistant

hace 6 días


Remote, Perú Kreato Global A tiempo completo

**About Us**
At **Kreato Global**, we provide high-quality language solutions, including Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI), and American Sign Language (ASL) services. We work with leading Language Service Providers to eliminate communication barriers around the world.

**Position Overview**

**Responsibilities**

- Provide technical support and troubleshoot connectivity, audio, video, or access issues during assessments and training sessions.

- Offer real-time assistance to users experiencing difficulties with interpretation or testing platforms (browser setup, microphone, camera, permissions, etc.).

- Manage user accounts, credentials, and access permissions across platforms.

**Requirements**:

- **1 to 2 years of experience** in technical support, Help Desk, or systems administration (Call Center S1+ experience is a plus).

- **Intermediate to advanced proficiency in Excel.**

- **Advanced English level** (spoken and written).

- **Bachelor’s or technical degree** in Systems Engineering or Computer Science.

- **Medium time with availability to handle emergency technical requests as needed.**

**What We Offer**

- **100% remote position.**

- **Salary in USD.**

- **Medium-time schedule.**

- Growth and development opportunities within a global company.

- Collaborative and multicultural work environment.

If you are passionate about technology and enjoy helping others overcome technical challenges, we’d love to meet you

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