IT Support Assistant
hace 2 días
**About Us**
At **Kreato Global**, we provide high-quality language solutions, including Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI), and American Sign Language (ASL) services. We work with leading Language Service Providers to eliminate communication barriers around the world.
**Position Overview**
**Responsibilities**
- Provide technical support and troubleshoot connectivity, audio, video, or access issues during assessments and training sessions.
- Offer real-time assistance to users experiencing difficulties with interpretation or testing platforms (browser setup, microphone, camera, permissions, etc.).
- Manage user accounts, credentials, and access permissions across platforms.
**Requirements**:
- **1 to 2 years of experience** in technical support, Help Desk, or systems administration (Call Center S1+ experience is a plus).
- **Intermediate to advanced proficiency in Excel.**
- **Advanced English level** (spoken and written).
- **Bachelor’s or technical degree** in Systems Engineering or Computer Science.
- **Medium time with availability to handle emergency technical requests as needed.**
**What We Offer**
- **100% remote position.**
- **Salary in USD.**
- **Medium-time schedule.**
- Growth and development opportunities within a global company.
- Collaborative and multicultural work environment.
If you are passionate about technology and enjoy helping others overcome technical challenges, we’d love to meet you
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