Trilingual Customer Service Representative

hace 6 días

Lima, Perú Helpware A tiempo completo

**About Us**

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines, which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

**What the role is about**

**Responsibilities**:

- Identify customer issues and collaborate with the team to find practical solutions.
- Take ownership of customer cases, ensuring end-to-end resolution.
- Provide service to Deezer's global customer base in multiple languages.
- Take ownership of customer issues, solve problems, and handle cases from start to finish.
- Work collaboratively with the Deezer team.
- Attend regular meetings with team members and managers.
- Participate in projects as assigned.

**Required Skills and Qualifications**:

- Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes.
- Communication: Excellent verbal and written communication skills with colleagues and customers.
- Empathy: Genuine care for customers’ needs and a passion for helping others.
- Quick Learner: Willingness to embrace new ideas, push boundaries, and strive for continuous improvement.
- Collaboration: Strong team player who understands the importance of working together for success.
- Language Proficiency: Impeccable written and spoken English and Portuguese proficiency.

**Preferred (Nice to Have) Skills**:

- Tech Savviness: Knowledge of mobile and digital technology.
- Support Experience: Previous work experience in a customer support environment.

Tipo de puesto: Tiempo completo, Freelance

Pregunta(s) de postulación:

- Cuánto es tu expectativa salarial?

Experiência:

- call center: 1 año (Deseable)

Idioma:

- Portugués (Obligatorio)
- inglés (Obligatorio)

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