Customer Service Representative

hace 2 semanas

Lima, Perú 3660 Marketing Inc. A tiempo completo

**Position Summary**

We’re looking for motivated and highly

As the voice of our company, the call center representative must possess excellent communication and interpersonal skills along with genuine enthusiasm in providing customer service to convert calls into successful purchases.

**Duties & Responsibilities**:

- Handle inbound and outbound calls in a timely manner to best serve our clients and answer their questions
- Convert calls into successful purchases
- Meet personal/team qualitative and productivity targets

**Skills & Qualifications**:

- Previous experience in a call center (voice account) is required
- Previous experience with a sales account (voice account) is preferred but not required
- High level of attention to detail
- Excellent verbal communication and active listening skills in English
- Ability to multitask and prioritize
- Knowledgeable in basic computer tools/apps (Google Sheets, Docs)

**Job Type**: Full-time (45 hrs/ 6 days per week)

**Salary**: $5/ hour + Incentives

**Benefits**:

- Paid training
- Permanent Work From Home

**Schedule**:

- US Time Work Hours
- Includes Weekends

**Experience**:

- BPO Voice Customer Service/Sales Account: minimum 1 year (preferred)

**WFH Set Up Requirements**:

- Personal Laptop/Desktop
- Windows 11- 10th Gen Intel i5 or Ryzen 5 5000 series or higher, 8GB RAM or higher, 256 SSD Storage or higher
- Mac
- MacBook Air/Pro M1/M2 256gb storage or higher
- Monitor (Dual Monitor is required)
- High-Speed Internet (Wired/Fiber) Minimum 90 Mbps
- Noise Cancelling Headset
- (Enclosed) Dedicated Workspace/Home Office
- Back-up Power Source (Generator/Hi-wattage Power Bank )
- Back-up Internet connection

Pay: S/.3,350.00 - S/.3,700.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative in a Voice Account: 1 year (preferred)

**Language**:

- English and Spanish (required)

Work Location: In person

Expected Start Date: 23/04/2025

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