Tech Support
hace 1 semana
En Culqi seguimos creciendo y nos encontramos en la búsqueda de un Tech Suppor, quien será encargado de encontrar soluciones a los problemas o incidencias en la plataforma de Culqi reportados por las otras áreas, ya sea resolviendo tales problemas directamente, o derivándolos con el squad correspondiente.
**Principales Funciones**
- Diagnosticar las incidencias que se presentan en la plataforma de Culqi usando las herramientas que se tienen a su disposición (ej: Metabase, consulta de base de datos, Postman), así como mediante consulta a los distintos miembros del equipo de tecnología.
- Proponer y ejecutar soluciones a las incidencias.
- Redactar las respuestas que se darán al cliente Culqi respecto a la solución o estado de una incidencia, cuidando mantener una buena relación con el cliente.
- Identificar incidencias que puedan tener una "causa raíz" subyacente y comunicarla a su Tech Support Leader.
**Requisitos Mínimos**
- Egresado de la carrera de computación e informática (developer).
- Con conocimientos de SQL y MongoDB (nível básico o intermedio).
- Con conocimientos de herramientas de consumo de API's, por ejemplo Postman, SoapUI, etc.
- Con disposición para atender tickets de Incidencia y habilidades comunicativas para coordinar con equipos de Atención al Cliente (Customer Care).
Únete a la familia de Culqi
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