Tech Support Specialist

**About Glovo**:
We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.

At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of livesall while having fun

We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.

**Your work-life opportunity**:
We are seeking a proactive and goal-oriented Technical Support Specialist with exceptional communication skills and experience in support and customer service. If you have a passion for technology and an innate ability to work autonomously, even in the absence of clear instructions, we want to hear from you

As a Technical Support Specialist, you will be an integral part of our team, responsible for handling various Live Operations Platforms such as Customer Relationship Management (CRM), Single Sign-On system, Voice Platforms, Chatbot, Quality Assurance (QA), Learning Management System (LMS), Knowledge Base, and more.

Your main focus will be to troubleshoot issues efficiently and implement new configurations to optimize operations.

If you are eager to thrive in a dynamic environment and are excited about the prospect of learning and growing within the realm of technology, this is the perfect opportunity for you to make a significant impact while developing a rewarding career. Join us as a Technical Support Specialist, and let's embark on a journey of innovation and excellence together.

**Be a part of a team where you will**:

- Provide outstanding support to B2B users, swiftly resolving incidents related to our diverse range of platforms
- Exhibit your technical prowess by implementing innovative configurations to enhance system performance and user experience
- Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions
- Collaborate closely with internal teams, such as Development, Product, and Operations, to address issues and contribute valuable insights for continuous improvement
- Foster a strong cooperative relationship with platform vendors, engaging in open communication and active collaboration during recurring reviews
- Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency

**You have**:

- A strong passion for technology and a genuine interest in pursuing a career in technical support
- A hunger for knowledge and a willingness to learn and develop new skills, even if you don't have prior experience in a technical support role
- A global understanding of technical concepts or relevant educational background in computer science, IT, or a related field would be beneficial
- Exceptional problem-solving skills, where no challenge is too small or too daunting for you to conquer
- A results-oriented mindset, with the ability to take initiative and drive towards achieving objectives
- Proficiency in English, enabling effective communication with internal teams, B2B users, and platform providers
- An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences

**Experience our Glovo Life benefits**:
- Enticing equity plan (if applicable)- Top-notch private health insurance- Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders- Discounted gym memberships- Flexible time off (take the time you need) and hybrid working model (own your time)- Enhanced parental leave including nursery support- Online therapy and wellbeing benefit

**What you'll find when working at Glovo**:
- Gas: Driven to deliver quality results quickly
- Good Vibes: Bring positivity and communicate openly
- Stay Humble: Self-aware and open to learning
- Care: Uplift people and the planet
- Glownership: Act as proud owners
- High Bar: Focus on Top Performance

If you believe you match these values, we look forward to meeting you

Wanna take a peek into what it's like to work at Glovo? Follow us on Instagram and like us on Facebook