Assistant Property Manager

**JOB TYPE**:Full Time**REPORTS TO**:Property Manager**LOCATION**: Remote

**IS THIS YOU?**

Are you good at reading people? Are you good at sticking to timelines & meeting deadlines? Are you detail oriented & have laser vision noticing things others often miss? Are you solutions oriented and look for win-win solutions? If you thrive on interacting with people and tackling challenges with precision, you could be our next Assistant Property Manager

**ROLE**:
You are responsible for getting properties ready for marketing, screening tenants, coordinating tenant move ins and move outs, onboarding new tenants, and signing leases. You will also handle rent collections & delinquencies, communications with tenants and other members of our team. You will work closely with our Property Manager to ensure tasks are handled quickly & correctly.

**RESPONSIBILITIES**:

- **Resident and Client Relations**: Support the Property Manager in their role as the primary contact for tenant inquiries and service requests, managing lease agreements, and general resident communications in a professional and timely manner to ensure resident satisfaction. This includes coordinating tenant placement, such as screening, collecting deposits, preparing leases, and facilitating move-ins and move-outs.
- **Maintenance and Service Coordination**: Oversee and prioritize maintenance requests, collaborating with the maintenance team to ensure swift and efficient resolutions. Communicate clear timelines to residents, provide follow-up, and take property photos during move-outs or rent-ready stages to document conditions.
- **Property Leasing and Marketing**: Work closely with the leasing team to market and show vacant properties, assist in onboarding new tenants, and ensure all move-in and move-out processes are seamless.
- **Rent Collection and Delinquencies**: Handle rent collection and address resident delinquencies in a professional manner, including sending legal notices (LTB Forms, lease violations, etc.) to ensure compliance and resolution.
- **Property Management Assistance**: Support daily property management tasks, including preparing documents, scheduling inspections, and managing resident correspondence. Maintain accurate and organized files to facilitate smooth operations.
- **Administrative Support for Real Estate Projects**: Offer administrative and logístical assistance for real estate sales, development, and construction initiatives. Coordinate document management, scheduling, and client communications to keep projects on track.
- **After-Hours Availability (As Needed)**: Be available occasionally for on-call shifts to address urgent maintenance requests, tenant emergencies, or other pressing needs outside of regular business hours. (On-call responsibilities do not require being in the office or on-site).
- **Flexible Team Support**: Adapt to a variety of tasks across departments, including property management, leasing, maintenance, and construction, to support daily operations and achieve organizational goals.

**RESULTS**:

- Properties are not vacant for more than 45 days
- We are finding qualified tenants for properties
- Delinquent tenants are communicated within a 48 hour period, and either paid up or served notices within the same 48 hour period.
- All properties in our portfolio are well maintained properties
- Deliver exceptional customer service by addressing tenant concerns promptly, conducting regular follow-ups, and maintaining positive resident relations

**REQUIREMENTS**:

- Market knowledge, or experience in property management or real estate is a plus
- Experience in a customer-facing role with a proven track record in managing client interactions professionally and effectively.
- Ability to quickly learn and adapt to new technologies, software, and digital tools.
- Enjoy communicating with people and completing tasks on time and correctly.

**RESOURCES**:

- Rentvine (PM Software)
- G-Suite
- Talkroute

Pay: S/.10.33 - S/.18.07 per hour

Expected hours: 40 per week

Work Location: In person