Systems Reliability Engineer

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**Purpose**:
As a member of the Global Systems Reliability team,the Global System Reliability Engineer (SRE) will work in collaboration with a team that will work with Senior management, peers, and business partners to continuously improve the stability, reliability and efficiency of our Global systems through Site Reliability Engineering (SRE) based principles and practices that will include continuous people, process and technology (automating all the things”) enhancements in support of our rapidly changing technology product portfolio.

You will work cross-functionally amongst a variety of teams and be a contributor in all significant engineering service or solution delivered to the Global Systems Reliability Office and stakeholders.You will also have an understanding ‘what could go wrong’, help to solve complex problems and have a flare for communicating and participating in discussions with technical and business partners. You will work directly with our Software Engineering teams to both maintain and operate our existing technology and build our next generation of technologies.

**Key Accountabilities**:

- Work in collaboration with Director, Global System Reliability Engineering as well as with software development, Quality, Product and Data Engineering teams to Champion SRE/ DevOps culture and practices
- Assist management of Service Level Objectives with senior development and business leads
- Assist and participate in initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. You’ll help to create plans, collaborate with other SROs and DevOps team members - coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives
- Working closely with Development and operations teams to assist troubleshooting of our most severe incidents - contributing senior stakeholder communication, driving problem-solving(e.g., log analysis, non-invasive tests) and debugging with best practice techniques
- Assisting and contributing to continuous improvement and execution of quality and timely major incident root cause analysis and blameless post mortem activitiesto ensure we take action to avoid similar problems in the future
- Participate in prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.
- Contribute to In-depth data analysis to gauge service trends and drive improvements.
- Play a key role in proactive communication of reliability, stability and efficiency results (based on Service Level Objectives), service health (via dashboards) key reliability risks and issues to senior business and technology stakeholders - to prioritize activity (based on trend analysis ) and direct investment and action
- Enable and design/developing reliability solutions - this may include writing code and scripts to automate provisioning of services and to configure services
- Assisting in improving infrastructure automation, efficiency, and cost
- Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
**Education and experience**
- Top notch engineer with ability to work globally across the Enterprise.
- Performance and results oriented leadership skills - with a developmental bias (coaching)
- Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles
- Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
- Capability of working in a complex and fast paced environment
- Ability to represent the team in meetings and presentations that include SeniorBusiness Technology executives
- Ability to maintain calm during stressful situations
- Degree in Computer Science, Engineering, or equivalent experience. ITIL V3 Foundation Cert. in ITSM would be an asset
- 8 + years’ experience in IT
- 2-3 years professional coding experience in one or more of the following: C, C++, Java would be asset.
- Mastery of one or more scripting languages for automating systems, eg. Bash, Python, Ansible would be asset.
- Well-rounded broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems an