Global Support Engineer

hace 7 días

Lima, Perú e2open A tiempo completo

**Position Overview**
The Global Support Engineer is a member of e2open's customer support team responsible for providing support to a diverse global customer base. Working directly with customers the Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services. Primary activities include issue diagnosis, troubleshooting, and incident management. The Global Support Engineer will use strong problem-solving skills combined with excellent communication and customer focus to maintain high levels of customer satisfaction.
**Responsibilities**
- Research, diagnose, and respond to client inquiries in an expeditious, through and professional manner. Ensure KPIs are met consistently to achieve customer experience excellence.
- Effectively interact with customers of all ability levels to understand the customer request and rapidly assess severity level
- Ensure critical customer issues are addressed quickly and effectively by collaborating with Product Development, Professional Services, Cloud Operations, and Quality Assurance in a global environment.
- Be able to work independently and with cross functional teams to troubleshoot and resolve complex problems.
- Be proactive in identifying preventative measures and early warning mechanisms to reduce customer issues/escalations.
- Document all customer interactions in an internal case management system including a clear root cause and implemented solution.
- Build, maintain, and utilize support procedures and knowledgebase articles.
- Flexibility to participate in required shift work and/or off hours coverage for different time zones, including evening and weekend support for Severity 1 issues.
- Participate in on-call rotations as assigned
- Other tasks and activities as assigned

**Qualifications And Experiences**
- 2-5 years of working experience is preferred.
- Excellent written and verbal communication skills, including ability to speak and write fluently in English.
- Excellent time management and organizational skills.
- High attention to detail and technical problem-solving/troubleshooting skills.
- Ability to work well both in a team environment and independently under mínimal supervision.
- Comfortable working under deadlines and managing multiple priority customer cases.

**Technical Skills**
- Strong working knowledge of Microsoft Office.
- Good knowledge of SQL, Microsoft SQL Server or Oracle is a must with working knowledge of Transact-SQL (T-SQL, Microsoft SQL) query knowledge.
- Basic familiarity with software engineering. Ability to read programming code and familiarity with programming concepts a plus.

**Preferred But Not Required**
- Basic understanding of ITIL, incident and problem management.
- Knowledge of SOAP messaging and/or JSON and XML.
- Functional and business process knowledge of the Logistics and Supply Chain industry, as well as experience with logistics, transportation, and shipping software.
- E2open participates in the E-verify program in certain locations, as required by law._

  • Jr Support Engineer

    hace 2 semanas

    Lima, Perú e2open Perú A tiempo completo

    The Associate Support Engineer is a member of e2open’s customer support team responsible for providing support to a diverse global customer base. Working directly with customers the Associate Support Engineer is the primary point of contact for a wide variety of customer inquiries related to our products and services. Primary activities include issue...

  • Technical Support Engineer

    hace 2 semanas

    Lima, Perú e2open A tiempo completo

    **Do you have a good working knowledge of SQL? Do you like helping people solve their problems? Do you like working in an environment where you can use your software skills on an industry leading SaaS product?** **If so, we would like to speak with you!** E2open is the connected supply chain software platform that enables the world's largest companies to...

  • Associate Support Engineer

    hace 5 días

    Lima, Perú e2open A tiempo completo

    E2open is the connected supply chain platform that enables the world'slargest companies to transform the way theymake, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions andopportunities to help companies improve...

  • Support Sales Engineer

    hace 2 semanas

    Lima, Perú rheonics A tiempo completo

    Location: San Isidro, Lima, PeruType: Full-Time (Hybrid)𝗔𝗯𝗼𝘂𝘁 𝗨𝘀Rheonics is an industrial automation and instrumentation company with global reach. As we scale in all regions, we are seeking an enthusiastic Technical Sales Engineer.𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲Join our dynamic team and become a key technical driver...

  • Senior IT Support Engineer Level 3

    hace 2 semanas

    Lima, Perú Workana A tiempo completo

    Full-time | Remote | CST CoverageWe're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.What You'll DoHandle escalations from Level 2 engineers. Perform advanced Azure...

  • Field Service Engineer

    hace 2 semanas

    Lima, Perú Spotter Global A tiempo completo

    Do you want to build your career with a company that protects people and their way of life? Spotter Global is the leader in radar perimeter security solutions and is installed in critical sites across the world. Our mission, “Preventing Harm”, drives Spotter to be an innovative and forward thinking company that is profitable, rapidly growing, and...

  • DevOps Support Engineer

    hace 1 semana

    Lima, Perú E2open Peru, SRL A tiempo completo

    With more than 41,000 companies on the E2open Network - from raw material suppliers all the way to retailers and consumers - and a range of solutions to support mission-critical supply change activities, E2open enables Global 1000 companies to run the most complex and responsive multi-enterprise supply chains in the world. The E2open DevOps team enables the...

  • Remote Cloud Support Engineer – Open Source Innovator

    hace 21 horas

    Lima Metropolitana, Perú Canonical A tiempo completo

    A leading open source software company is seeking a Cloud Support Engineer to join its remote team. The role requires extensive experience in Linux system support and cloud technologies like KVM and OpenStack. Candidates should excel in communication and problem-solving, with a strong academic background. This position offers competitive yearly compensation...

  • Senior Support

    hace 7 días

    Lima, Perú Canonical - Jobs A tiempo completo

    This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...

  • Technical Support Engineer

    hace 7 días

    Lima, Perú Passport A tiempo completo

    **About Passport**: **About the you and the role**: We are searching for a Solutions Engineer aka Technical Support Engineer who is a clear communicator, is an experienced problem solver, has a technical background, and is excited to be the part of a small and growing company. This is a remote friendly position! Our day to day involves problem solving API...