Service Center Specialist

hace 1 semana

Lima, Perú Epson America, Inc A tiempo completo

**Long Description**:
**Principal Accountabilities**
- In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:_
- Under Limited Supervision:
- Review and process monthly payments for each Authorized Service Center (ASC).
- Provide support to warranty extensions, services on-site, technical training, and special events.
- Control and develop access keys for new Authorized Service Centers.
- Support equipment re-processing according to SEC and EAI guidelines.
- Follow up on service claims and assist with DOA product processing.
- Generate statistical analysis and management reports.
- Provide relevant information for decision-making.
- Measure ASC’s performance and ratings.
- Admin warranty orders.
- Control consignment warehouses and allocations.
- Create service intelligence tools, including database or spreadsheet design.
- Responsible for performing presential or virtual audits
- Ensure that ASC’s performance follows Epson procedures and rules.

**Minimum Experience Requirements**:

- B - Requires some specialist or admin experience (2- 5 years)**Education**:

- D - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).**Job Segment**:Statistics, Event Planning, Technical Support, Database, Claims, Data, Hospitality, Technology, Insurance

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