Sales Operations Project Coordinator

**Questel's** mission is to facilitate the development of innovation in an efficient, safe and sustainable way.

Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property and innovation management.

With more than 20,000 customers in 30 countries, Questel has become a world leader whose IT expertise is recognised throughout the world and is reflected in all its offerings.

At Questel, our employees, based in Europe, North America, China, Japan, India and many other countries, are the company's main shareholders. On a day-to-day basis, this is reflected in the strong involvement of our teams, collaborative processes and short decision paths.

Our company, supported by first-class investment funds and based on strong values of entrepreneurship, respect and honesty, pursues both a strategy of strong growth and a commitment to social and environmental responsibility.

**GOALS**
- Increase the effectiveness and efficiency of Questel’s sales teams
- Coordinate business change management, value realization, and successful execution and adoption of key projects across the organization

**KEY RESPONSIBILITIES**

As part of our Sales Operations team as a Sales Operations Project Coordinator, you will work closely with the Sales Operations Manager and CRM Team to drive improvements to our Salesforce CRM system and other sales tools
- Collaborate with and direct Questel’s CRM team to complete Salesforce technical projects
- Identify opportunities for process automation and optimization, with a focus on scalability
- Using established processes, track, document, and record key project information and progress toward milestones
- Manage the Sales Operations request queue, ensuring that all requests are completed in a timely manner.
- Conduct User Acceptance Training for new features created by CRM Team members
- Create documentation, including written and video content, when launching new features.
- Organize sales tools trainings sessions, including Salesforce, Salesloft, ZoomInfo, and LinkedIn Sales Navigator, among others.
- Shadow sales team members to identify optimization opportunities and recommend process improvement to create efficiencies within Questel’s sales tools.
- Continuously search for data maintenance and optimization opportunities; provide steps for implementation.
- Establish guidelines for Salesforce policies and use and align with Questel’s sales processes.
- Complete ad-hoc projects as requested

**REQUIRED PROFILE**

Education and experience:

- Bachelor’s degree or equivalent in Computer Science, Business Administration, or in a related field.
- 1-2 years in a similar position or with similar requirements in a company of comparable complexity and multinational environment.
- Fluent in English required; French and other languages encouraged
- Demonstrated communication, interpersonal, and problem-solving skills
- Ability to write, speak, and present effectively and persuasively at all levels
- Strong experience using Salesforce, comfortable with new IT software, and proficient with Microsoft Office
- Experience and knowledge of change management principles, methodologies, and tools

Personal attributes:

- Ability to manage multiple high priority demands simultaneously
- Strong desire to execute and identify new ways to push Questel’s business forward
- Enjoy developing new ideas and creative solutions
- Possess a cooperative style to positively influence outcomes
- Excellent organization skills, adheres to deadlines and is detail oriented
- Flexible and adaptable - able to achieve success in situations with high degrees of variation and complexity
- Exceptional project and system management skills
- Proven track record of process improvement and complex systems implementation

Type of contract: permanent contract

Remuneration: according to experience