Operations Coordinator

hace 1 semana

Remote, Perú SMD Capital Group A tiempo completo

**Company**: SMD Capital Group

**Salary**: $1,000 - $1,100 USD (monthly)

**Company Description**:
**Roles and Responsibilities**:

- Diagnose and triage work orders, assigning them to appropriate vendors or in-house teams.
- Coordinate and schedule maintenance with contractors (e.g., electricians, plumbers, handymen, roofers) while organizing tenant access.
- Review and audit contractor invoices to ensure accuracy and maintain proper financial records.
- Communicate repair updates to clients, including completion photos and tenant feedback.
- Centralize all maintenance-related communication and train tenants on how to report issues effectively.
- Implement designated contractor scheduling days to improve efficiency and reduce costs.

**Skills**
- Strong phone handling, active listening, and problem-solving skills.
- Customer-oriented with the ability to adapt to various personalities and situations.
- Excellent written and verbal communication in English.
- Organized, proactive, and able to multitask in a fast-paced environment.
- Natural problem-solver who can think on their feet and handle unexpected challenges.
- Comfortable using tools like Google Workspace, DocuSign, Buildium, Tenant Turner, LeadSimple, Ninety, Instagram, and RingCentral to streamline daily tasks and communication.

**Qualifications**:

- Bachelor’s degree in Administration or a related field (preferred)
- 3-4 years of experience in customer service or property management.
- Advanced English (written and spoken) required.
- High-speed wired internet connection (200 mbps min.)
- Windows 10/11 or Mac (4 GB RAM, Intel i5 or similar)

**Physical Setting**:Remote

**Schedule**:Monday - Friday: 9:00 am to 6:00 pm EST

Pay: S/.3,560.00 - S/.3,915.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- admin/customer service: 3 years (required)

**Language**:

- advanced/C2 English (required)

Work Location: Remote

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