Customer Success Specialist

hace 4 días

Lima, Perú Wolfram A tiempo completo

**Job title**: Customer Success Specialist

**Responsibilities**
- Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction
- Establishing relationships as a trusted and strategic advisor to help ensure the continued value of Wolfram's key products and services
- Developing and maintaining customer-success strategies and best practices
- Communicating effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share what has been learned
- Contributing to developing, improving and maintaining customer-success metrics and data
- Serving as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both
- Onboarding new clients and guiding them through product setup, training and initial usage to ensure successful adoption
- Conducting regular check-ins and business reviews with customers to assess progress, gather feedback and discuss future goals
- Reviewing the customer journey, determining how it's supported and using a consultative approach to help clients overcome issues and achieve their goals
- Facilitating interaction and workflow among project team members to ensure timely deliverables
- Collaborating, problem solving and strategizing with team members on upcoming client meetings
- Preparing documentation or training materials for clients as needed
- Analyzing trends in CSAT and other scores to identify areas for improvement
- Working with the sales and marketing teams to boost customer referrals and develop case studies
- Managing customer escalations and ensuring issues are resolved quickly and effectively

**Qualifications**
- Proficiency in English with excellent written and verbal communication skills
- Two to three years of experience in communications, sales, account management or customer success
- Strong skills in strategic planning and project management
- Analytical and process-oriented mindset
- Ability to work effectively across multiple departments in a deadline-driven environment
- Active team player, self-starter and multitasker who can quickly adjust priorities

**Preferred qualifications**
- Bachelor's degree or equivalent in a technical or scientific field
- Excellent problem-solving skills
- Experience in programming, applied mathematics, data science and/or machine learning
- Knowledge of project management tools
- Potential and interest to grow into a customer success manager role

**Job type**: Full time (40 hours per week)/Independent Contractor
**Reporting to**: Manager of Wolfram Technology Group

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.

Pay: S/.3,387.00 - S/.4,064.00 per month

Work Location: Remote

  • Customer Success Specialist

    hace 22 horas

    Lima, Perú Wolfram Research, Inc. A tiempo completo

    Job title: Customer Success SpecialistWolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, is looking for a Customer Success Specialist who will help craft our customer-success strategies, build strong relationships with customers and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences....

  • Head of Customer Success

    hace 2 semanas

    Lima, Perú Canonical - Jobs A tiempo completo

    **Help our customers elevate their open source practice and success**: It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for for a Global Head of Customer Success to...

  • Head of Customer Success

    hace 1 semana

    Lima, Perú Pro Coffee Gear A tiempo completo

    Job Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential...

  • Customer Success Analyst

    hace 1 semana

    Lima, Perú Talana A tiempo completo

    OPORTUNIDAD LABORAL: Estamos buscando nuestro/a próximo/a Customer Success Analyst para sumarse al equipo de Customer Success Talana Perú.Interesados enviar su CV a Buscamos a alguien analítico/a, detallista, orientado/a al cliente y con ganas de crecer en una empresa dinámica y en expansión.El/LaCustomer Success Analystserá responsable demonitorear la...

  • Customer Success Account Manager

    hace 2 días

    Lima, Perú Microsoft A tiempo completo

    OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers...

  • Head of Customer Success

    hace 6 días

    Lima, Perú Pro Coffee Gear A tiempo completo

    Job Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential...

  • Customer Success Analyst

    hace 6 días

    Lima, Perú Ottomatik A tiempo completo

    Hi there We are South and our client is looking for a Customer Success AnalystNote To ApplicantsEligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.Professional Presentation: We encourage you to showcase your...

  • Client Success Specialist

    hace 3 días

    Lima, Perú Elevate Teams A tiempo completo

    The Role: We're looking for a Talent Success Specialist to own the long-term performance, satisfaction, and retention of the Virtual Assistants (VAs) we place inside insurance agencies. This role blends people coaching, structured accountability, and problem-solving. You'll be the key link between the Virtual Assistant, their client, and our success team...

  • Sr Customer Success Manager

    hace 2 días

    Lima, Perú Dynatrace A tiempo completo

    **Company Description** As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You...

  • Global Customer Success Team Lead

    hace 2 semanas

    Lima Metropolitana, Perú Canonical A tiempo completo

    A leading technology provider in Lima is seeking a Customer Success - Team Manager to lead a global team of Customer Success Managers. The role involves driving performance, ensuring excellent customer service, and implementing strategies to enhance engagement and retention. Ideal candidates will possess a relevant bachelor's degree and experience in SaaS....