Service Coordinator for Property Management Company

hace 1 semana

Lima, Perú Mayfair Property Management A tiempo completo

**Our Company Mission**

To provide exceptional stewardship of real estate investments for every client.
**Mission for this Position**
To maximize resident satisfaction through excellent customer service, while controlling repair costs.

**Maintenance Scheduler Position Summary**

**Responsibilities May Include**:

- Answer phone calls to our dedicated maintenance line and book appointments for service, repairs, and routine inspections.
- Greet residents who call our office and assist them with booking future service.
- Perform basic diagnosis of repair issues, and assist residents with resolving basic problems.
- Input new tasks into our property management software and assign to the appropriate team member.
- Review service requests with maintenance supervisor and send work orders to appropriate vendors.
- Call residents 12-24 hours prior to their appointments to remind confirm the day, time, and access instructions.
- Change appointments for residents and communicate with other team members and vendors about changes.
- Add, cancel or make changes to appointments in the organization's schedule.
- Follow up with residents to ask about the level of service they received, request reviews when appropriate.
- Coordinate schedules with vendors, handymen, government inspectors, and other team members.
- Schedule emergency service.
- Resolve appointment conflicts with residents, vendors, and team members.
- Communicate with residents regarding lease provisions to reduce unnecessary company expenses.
- Produce and process schedules and reports as they are requested by our team, residents, or clients.

**Expectations**
- Available to take calls and handle key responsibilities during typical business hours, 8:00am-5:00pm EST, M-F.
- This position involves heavy call volume, you must be comfortable spending a lot of time on the phone.
- Attendance at weekly team meetings via Zoom video conference
- Weekly review meeting with supervisor.
- Must be detail oriented, responsive, responsible, a team player, a problem solver, and have a desire to learn and grow with our business.

**Requirements**:

- Fluent in English and strong writing skills
- Comfortable working in a high volume call environment
- Customer service background
- Maintenance service calls experience is a plus

**Future Opportunities**
- Responsibilities and compensation will grow with the company
- Opportunity to become more deeply involved in aspects of the business you find most appealing and rewarding.

Pay: From S/.10.00 per hour

Ability to commute/relocate:

- Lima, Lima: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Calling to USA: 1 year (required)

**Language**:

- english (required)

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