Operations Manager

hace 7 días

Lima, Perú Intrepid Travel A tiempo completo

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.

As the Operations Manager, you will secure the safe, efficient, and profitable delivery of all trips across Peru and Bolivia. This includes itineraries operated under Intrepid brands as well as those managed for external business partners, ensuring full compliance with company standards, policies, and Responsible Travel principles.

As the primary operational link between local offices, suppliers, the Intrepid DMC Global Operations team, and Product teams, you will play a pivotal role in safeguarding service quality, traveler safety, and brand integrity. In addition, you will contribute to strategic planning and provide leadership as a key member of the regional management team.

This full-time, permanent position will operate out of our office in Lima, Peru.

Some of the experience you'll bring with you will include:

  • Proven track record in driving operational excellence and leading teams within the tourism industry.
  • Extensive knowledge of adventure travel products and destinations in Peru and Bolivia.
  • Strong crisis management and safety oversight capabilities.
  • Excellent organizational, delegation skills and project management.
  • Fluent in Spanish and English, verbal and written.
  • High computer literacy and new technological platforms.

You'll be a natural operational leader, skilled in people and change management, with the ability to motivate and influence teams to deliver exceptional results. Most importantly, you'll embody and champion Intrepid's core values - Real, Impactful, Ambitious, and Together- bringing them to life in every decision and interaction.

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

  • Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
  • A free Intrepid trip every year, plus generous discounts for families, and close friends
  • 5 extra days of leave a year for use on Intrepid trips
  • A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
  • Access to e-learning platforms, professional development and mentor programs
  • 20 hours of volunteer leave every year to use on causes most important to you
  • Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.
These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

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