Sales Operations Data Quality Specialist

Questel's mission is to facilitate the development of innovation in an efficient, safe and sustainable way.

Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property and innovation management.

With more than 20,000 customers in 30 countries, Questel has become a world leader whose IT expertise is recognised throughout the world and is reflected in all its offerings.

At Questel, our employees, based in Europe, North America, China, Japan, India and many other countries, are the company's main shareholders. On a day-to-day basis, this is reflected in the strong involvement of our teams, collaborative processes and short decision paths.

Our company, supported by first-class investment funds and based on strong values of entrepreneurship, respect and honesty, pursues both a strategy of strong growth and a commitment to social and environmental responsibility.

GOALS

• Increase the effectiveness and efficiency of Questel's sales teams.
• Support business change management and the execution of important projects by providing the data, reports, and insights needed for good decision-making.
• Keep reports and dashboards clean, reliable, and aligned with business needs, and help identify opportunities to improve data processes and overall system performance.

Key Responsibilities
As part of our Sales Operations team as a Sales Operations Data Quality Specialist, you will focus on data management and reporting activities that support project delivery, system enhancements, and internal process improvements. You will work closely with the Sales Operations Project Coordinator, and key stakeholders such as Sales, Finance, Sales Administration Support Team (SAST), and CRM to meet data and reporting needs. You will be involved in but not limited to the following activities:

• Support Sales Operations projects by preparing data, testing system changes, and updating documentation.
• Update, clean, and validate Salesforce data to ensure accuracy and consistency.
• Maintain and update reports and dashboards used by Sales, Sales Operations, SAST, Finance, and Management.
• Monitor data across Power BI (PWBI), Salesforce and Synergy to ensure accuracy and alignment, and report any inconsistencies.
• Create new reports and dashboards for internal needs and document how they are built.
• Identify and report data issues such as errors, duplicates, or missing information.
• Share ideas to improve data processes, reporting quality, and system performance.
• Collaborate with CRM, Finance, SAST, and other teams when data or reporting tasks require cross-functional work.
• Maintain clear documentation for data rules, reporting logic, and recurring activities.
• Participate in weekly prioritization meetings as part of sprint planning.
• Support data accuracy in DealHub, including testing and validating updates.

Required Profile
Education and experience:

• Bachelor's degree in Business Administration, Information Systems, or a related field.
• 1-2 years of experience in data management, reporting, CRM operations, or a similar role in a company of comparable complexity and multinational environment. Familiarity with Intellectual Property business is a plus but not necessary.
• Fluent in English required; French and other languages encouraged.
• Demonstrated communication, interpersonal, and problem-solving skills.
• Ability to write, speak, and present effectively and persuasively at all levels.
• Strong experience using Salesforce, comfortable with new IT software, and proficient with Microsoft Office. Power BI experience is a plus.
• Experience and knowledge of management principles, methodologies, and tools.

Personal Attributes

• Strong attention to detail and ability to work with large data sets.
• Ability to manage multiple high priority demands simultaneously and meet deadlines.
• Reliable, consistent, and committed to maintaining high data standards.
• Enjoys teamwork and building good working relationships with others.
• Strong desire to execute and identify new ways to push Questel's business forward.
• Enjoy developing new ideas and creative solutions.
• Possess a cooperative style to positively influence outcomes.
• Flexible and adaptable – able to achieve success in situations with high degrees of variation and complexity.