Senior Operations Manager

hace 4 días

Lima, Perú BetterWay Devs A tiempo completo

Core KPIs:

●
Deployment Timeliness

: Percentage of installations completed on schedule.

●
Platform Adoption

: Operator engagement and usage rate of Chalo's tools

●
Service Uptime

: Maintain 95%+ uptime across systems.

●
Training Coverage

: Train 100% of operators and field teams on new product features

within defined timelines.

●
Feedback Loop Closure

: Close feedback actions from city/partner operations within set

SLAs

Key Responsibilities:

Operational Execution:

● Manage end-to-end deployment of Chalo's hardware and software solutions, including

AFCS, cameras, and GPS

● Ensure seamless onboarding of operators (includes deployment and training) and smooth

implementation of the Chalo platform

● Monitor real-time operational dashboards and proactively address system to ensure

reliability and continuity

● Manage a team of operations executives to drive the daily city operations and managing

clients success

● Create process / workflows and drive them for managing daily on field city operations
Stakeholder Management:

● Engage and maintain strong relationship with government bodies, regulatory authorities,

operators, vehicle manufacturers, financers, local ecosystem partners and local associations

to support expansion of Chalo's footprint

● Serve as the primary point of contact (to clients and internal stakeholders in India

headquarter) for operational and technical concerns post-deployment

● Coordinate with internal product, tech, and business teams to deliver excellent customer

service and partner support.

● Identify and manage vendors for hardware deployment (like Sim cards, DC convertors,

Metal base manufacturers etc.)

● Identify and manage vendors locally to source technicians and promoters installing specific

part of hardware like GPS etc.

● Support on ground market research (like competition benchmarking) to develop strategy for

scaling up the market

Product Operations Enablement:

●
City Requirements Management

: Create and manage structured processes to capture

partner requirements, ensuring visibility, accountability, and timely action.

●
Configuration and Updates Management

: Act as the first point of support for platform

configuration changes

●
Adoption and Engagement

: Work closely with product teams to drive user adoption

metrics

●
Feedback and Sprint Support

: Gather operational and partner feedback systematically,

prioritize and relay them to product and tech teams, and support sprint management on

operational actions.

Education and Experience Requirements:

●
Language Proficiency

: Fluent in Spanish and English, both written and verbal.

●
Education

: Bachelor's degree in Engineering, Business, or a relevant field.

●
Experience

: 3–5 years of experience in operations, business development, or a product/ops

hybrid role. Experience in transport, mobility tech, or fast-paced tech operations is a strong

advantage.

●
Skills

:

○ Strong project management and communication skills.

○ Tech-oriented, comfortable using dashboards, Excel/Google Sheets, and data analysis

tools

○ Ability / willingness to travel extensively on field and manage a distributed team of field

agents

○ Process-oriented with the ability to set up, monitor, and optimize workflows.

○ Strategic mindset to identify market opportunities and align operations with broader

business goals

○ Problem-solving ability with a data-driven approach to decision-making.

  • Remote Senior Fintech Operations Manager

    hace 4 semanas

    Lima Metropolitana, Perú Binance A tiempo completo

    A leading blockchain ecosystem is looking for an Operations Manager in Lima, Peru. This role involves overseeing daily operations, designing scalable processes, and mentoring team members. The ideal candidate will have over 7 years of experience in operations and excellent communication skills. You'll have the opportunity to work in a fast-paced environment...

  • Operations Manager

    hace 1 semana

    Lima, Perú D-Trans A tiempo completo

    Logistics Operations Manager – Lima, PeruCompany:U.S.-based trucking & warehousing company (Florida)Location:Lima, PeruPosition:Full-time – Logistics Operations ManagerAbout the RoleWe are seeking aLogistics Operations Managerto establish and lead our new Lima office. This role will be responsible forbuilding a local team, creating operational structure,...

  • Operations Manager

    hace 2 semanas

    Lima, Perú OnHires A tiempo completo

    About the CompanyOur client is a leading global tech provider in intelligent transportation, transforming everyday bus travel into a safer, more reliable experience. With 10+ years of experience and 20–50% revenue growth for operators, we are now expanding into Peru to support local transit partners.Job OverviewAs an Operations Manager, you will lead the...

  • Operations Manager

    hace 2 semanas

    Lima, Perú OnHires A tiempo completo

    About the Company Our client is aleading global tech providerin intelligent transportation, transforming everyday bus travel into asafer, more reliable experience. With10+ years of experienceand20–50% revenue growthfor operators, we are nowexpanding into Peru to support local transit partners.Job Overview Asan Operations Manager, you will lead theexpansion...

  • Wholesale Operations Manager

    hace 2 semanas

    Lima, Perú HireHawk A tiempo completo

    Job Title: Wholesale Operations Manager Job Type: Full-Time Contractor Workplace: Remote Schedule: Monday–Friday, 8:00 AM–5:00 PM PST Compensation: USD $1,500–$2,200/month (DOE)At HireHawk, we connect top global talent with high-performing U.S. companies.We're hiring a Wholesale Operations Manager to oversee vendor onboarding, retail account...

  • Operations Manager

    hace 10 horas

    Lima, Perú TechBiz Global GmbH A tiempo completo

    At TechBiz Global, we’re more than just a recruitment and software development company — we’re aGerman based global partner dedicated to your business success. With a diverse, distributed team, we specialize in IT recruitment, outstaffing, outsourcing, software development, and consulting services for more than 100 clients around over 20 countries. We...

  • Operations Manager

    hace 2 semanas

    Lima, Perú OnHires A tiempo completo

    About the Company Our client is a leading global tech provider in intelligent transportation, transforming everyday bus travel into a safer, more reliable experience. With 10+ years of experience and 20–50% revenue growth for operators, we are now expanding into Peru to support local transit partners.Job Overview As an Operations Manager, you will lead...

  • Commercial Operations Manager

    hace 4 días

    Lima, Perú Zoetis A tiempo completo

    **Position’s Summary** **The Commercial Operations Manager (COM) is responsible for supporting key functions and provide tools for our Team to **deliver a delightful and seamless **customer experience. The COM **is the role model for Customer obsession behaviour in the organization, being accountable for: Customer Service, Invoicing, Customer info...

  • Senior Operations Manager, Fiat Payment

    hace 4 semanas

    Lima Metropolitana, Perú Binance A tiempo completo

    Overview Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset...

  • Operations Manager

    hace 2 semanas

    Lima, Perú BCD Travel A tiempo completo

    Job SummaryThe Manager - Operations is responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management.This position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center...