Service Manager
hace 15 horas
Platform-Driven Service Delivery
- Own end-to-end customer outcomes across Guardian tiers, leveraging the integrated Sage + Muse + Guardian platform to achieve 99.99% uptime and continuous cost optimization
- Drive automation-first operations: ensure incidents trigger AI-powered enrichment, auto-remediation attempts, and automated RCA generation before human escalation
- Monitor platform effectiveness metrics (MTTR reduction, automation success rates, Sage savings implementation) and identify opportunities to increase automation coverage
- Ensure Sage recommendations flow into automated implementation during maintenance windows, closing the continuous optimization loop
- Oversee CloudFlex hour allocation for Group B services, project support, and consulting engagements
- Lead Guardian onboarding projects: define onboarding scope, timelines, milestones and risks. Environment assessment, security audit, monitoring setup, and Muse-powered runbook creation
- Participate in cloud migration engagements as the post-migration operations owner, ensuring landing zones are Guardian-ready and optimized from day one
- Coordinate migration-to-managed-services transitions, defining operational handoff criteria and ensuring Sage/Muse integrations are active at go-live
- Define acceptance criteria for service transitions that validate platform automation, monitoring coverage, and SLA readiness
- 7+ years in cloud operations, service delivery, or technical account management with demonstrable experience in AWS environments
- Strong understanding of AWS core services, Well-Architected Framework, and the shared responsibility model
- Experience with automation-first operations: Infrastructure as Code, CI/CD pipelines, auto-remediation, and observability platforms
- Track record of managing SLAs, customer escalations, and driving measurable operational improvements
- Strong communication skills with ability to translate technical platform capabilities into business value for executive stakeholders
- Experience managing cloud migrations or service transitions, understanding the operational handoff requirements
- ITSM tool proficiency (Jira Service Management preferred) with ITIL foundations
- Bilingual English/Spanish
-
Service Manager
hace 2 días
Lima, Perú Italtel Perú A tiempo completo_**Requisitos**_ - 2-3 años de experiência previa como Service Manager de telecomunicaciones - Bachiller o Ingeniero/a de carreras de redes, sistemas, electrónica, computación, informática o carreras afines. - Conocimientos en gestión, configuración y monitoreo de equipos - Certificación ITIL (excluyente) - Certificación de Networking, Herramientas...
-
Service Manager
hace 4 días
Lima, Perú ABB A tiempo completo**Service Manager - Process Automation**: ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company's solutions connect engineering expertise and software to optimize the way things are made, moved, powered and operated. As a Service Manager you will be Implement Service strategy and...
-
Service Delivery Manager
hace 1 semana
Lima, Perú Thales A tiempo completoThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...
-
Service Contract Manager
hace 2 días
Lima, Perú ABB A tiempo completo**Service Contract Manager - Segment Automation, GMD, Mining & Energy**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities,...
-
Customer Service Operations Manager
hace 15 horas
Lima, Perú Citrus Systems A tiempo completoWe are hiring on behalf of our client, one of LATAM's most dynamic and fast-growing iGaming brands We are seeking a Customer Service Operations Manager to lead and oversee their new in-house operation in Lima, Peru. This is a unique opportunity to directly influence the customer experience, ensuring operational excellence and fostering a high-performance...
-
Customer Service Operations Manager
hace 15 horas
Lima, Perú Brazino777 Brasil A tiempo completoAs part of one of LATAM's most dynamic and fast-growing iGaming brands, we are seeking aCustomer Service Operations Managerto lead and oversee our new in-house operation in Lima, Peru. This is a unique opportunity to directly influence the customer experience, ensuring operational excellence and fostering a high-performance culture within a regulated and...
-
Customer Service Operations Manager
hace 15 horas
Lima, Perú Brazino777 A tiempo completoAs part of one of LATAM's most dynamic and fast-growing iGaming brands, we are seeking a Customer Service Operations Manager to lead and oversee our new in-house operation in Lima, Peru. This is a unique opportunity to directly influence the customer experience, ensuring operational excellence and fostering a high-performance culture within a regulated and...
-
Customer Service Operations Manager
hace 16 horas
Lima, Perú Citrus Systems A tiempo completoWe are hiring on behalf of our client, one of LATAM's most dynamic and fast-growing iGaming brands We are seeking aCustomer Service Operations Managerto lead and oversee their new in-house operation in Lima, Peru. This is a unique opportunity to directly influence the customer experience, ensuring operational excellence and fostering a high-performance...
-
Service Line Manager Crushing Consumables
hace 15 horas
Lima, Perú FLSmidth A tiempo completoThe Service Line Manager (SLM) for Crushing Consumables will be responsible for the regional Service Line strategy and as a main contributor to add a deep technical approach to the sales process. You will approach this task directly as well as steer, coordinate, and prioritize such together with the sales team and incoming Solutions Specialist. As the SLM,...
-
Senior Customer Service Manager
hace 1 semana
Lima, Perú Diebold Nixdorf A tiempo completoProvides CSM support for medium to large customers within an assigned region or area. - Works with internal DN product, service delivery and support teams to ensure effective support across all stages of the customer engagement lifecycle. - Serves as a primary escalation point for customer generated product, technical and related issues; addresses and/or...