Service Center Specialist

Encontrado en: Talent PE C2 - hace 1 semana


Lima, Perú Epson America, Inc. A tiempo completo
Long Description

Principal Accountabilities

In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:

Under Limited Supervision:

  • Review and process monthly payments for each Authorized Service Center (ASC).
  • Provide support to warranty extensions, services on-site, technical training, and special events.
  • Control and develop access keys for new Authorized Service Centers.
  • Support equipment re-processing according to SEC and EAI guidelines.
  • Follow up on service claims and assist with DOA product processing.
  • Generate statistical analysis and management reports.
  • Provide relevant information for decision-making. 
  • Measure ASC’s performance and ratings.
  • Admin warranty orders.
  • Control consignment warehouses and allocations.
  • Create service intelligence tools, including database or spreadsheet design.
  • Responsible for performing presential or virtual audits
  • Ensure that ASC’s performance follows Epson procedures and rules.
Minimum Experience RequirementsB - Requires some specialist or admin experience (2- 5 years)EducationD - Completion of an undergraduate program or equivalent experience (B.A. or B.S.).
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