L20399 Field Service Specialist

hace 3 semanas


Lima, Perú Epson America, Inc A tiempo completo

**_Serás parte de un equipo de profesionales dedicados a mantener a sus clientes conectados y satisfechos. Únete a nuestro equipo y descubre hasta donde puede llevarte tu carrera en Epson._**

**_Field Service Engineer_**

**Objetivo**: Brindar soporte a los consumidores de las áreas de productos industriales en tareas como: preinstalación, instalación, visitas de inspección, visitas de control, pruebas y seguimiento, configuración, asesoría de color, asesoría operativa, entrenamiento a operadores, mantenimiento correctivo y mantenimiento operativo.

**_Principales Responsabilidades:_**
- Analizar fallas de los productos industriales y otorgar soporte en sitio y remoto, de acuerdo con las necesidades del negocio.
- Documentar todas las actividades de servicio y reparación, además del envío formal de los informes a los clientes y equipos internos.
- Devolver piezas al almacén cuando sea necesario de acuerdo a los procedimientos del país.
- Realizar visitas de preinstalación e instalación de productos industriales documentándolos de acuerdo con el formato preestablecido vigente.
- Realizar capacitaciones con las áreas y equipos de mantenimiento y producción de los clientes
- Brindar capacitación de servicio a proveedores de servicio y socios de acuerdo con la necesidad el negocio
- Aplicar la teoría de electromecánica, de impresión y teoría de color, incluido el conocimiento de RIP y la capacidad de crear perfiles ICC con la instalación, resolución de problemas y reparación de fallas en el equipo.
- Identificar posibles problemas de insatisfacción de clientes y resolverlos o escalarlos según sea necesario.
- Realizar tareas de acción preventivas de la base instalada de equipos industriales, mediante la revisión diaria del ERMS

**_Formación y requisitos_**
- Experiência de 3 años brindado soporte a impresoras têxtiles y/o de impresión digital.
- Deseable experiência dando soporte a productos Epson
- Estudios universitarios culminados
- Disponibilidad para viajar a proyectos fuera de Lima eventualmente.
- Conocimientos en colorimetría
- Conocimientos en RIPs de impresión.
- Inglés intermedio
- Licencia para conducir.

**Job Segment**:Maintenance, Field Service, Technical Support, Manufacturing, Technology


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