Customer Success Account Manager

hace 1 semana

Lima, Perú Noventiq A tiempo completo

Noventiq is hiring


Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London.

The company enables, facilitates and accelerates digital transformation for its customers' businesses, connecting 75,000+ organizations from all sectors with hundreds of best-in-class IT vendors, alongside its own services and solutions.


With a turnover of US$ 1.1 billion in the fiscal year of 2021, Noventiq is currently one of the fastest-growing companies in the sector.

In October 2021, the company "Softline Holding plc" got its primary listing on the London Stock Exchange (LSE:
SFTL). Noventiq's growth is underpinned by its three-dimensional strategy to expand its geography, portfolio and sales channels.

The strategy is supported by Noventiq's active approach to M&As, enabling the company to take advantage of the ongoing consolidation in the industry.

Now we're looking for
Customer Success Account Manager, you'll be a part of our Global
Perú Team.

Mission
You will be joining as our first customer success hire.

This is an opportunity to be part of the founding team and help us set the foundation for smart and caring service.


This role will help scale and refine the vision for our Customer Success practice, working closely with executives and go-to-market (GTM) leadership.

This is a critical and exciting time for Noventiq as we look to build on our strongest quarter on record.


It also involves the management of existing accounts through the renewal of agreements, as well as finding new opportunities within the account base.

As a Customer Success Manager, you will engage with multiple stakeholders within organizations to understand their objectives, outcomes, and provide recommendations on how to best utilize our services.

The role of the Customer Success Manager is crucial in helping to improve adoption and grow value with our customers.

A Customer Success Account Manager is meticulous, detail-oriented, and able to work well in a team.

You should be analytical, have excellent time management skills, and the ability to find effective solutions to fit with the project's timeline, budget, and objectives.


Responsibilities

  • Core responsibilities will include:
  • Act as a primary point of contact and the face of Noventiq for our customers.
  • Lead the customer experience strategy in general as well as for specific customers and scenarios.
  • Clearly articulate and demonstrate our value proposition via presentations, demos, and training sessions.
  • Create excitement and enthusiasm among customers and users.
  • Consistently manage accurate customer and key contact data within our CRM, including contact roles, team objectives, and onboarding status.
  • Collaborate with Sales, Delivery and Marketing to drive expansion within existing accounts by building partnership, aligning priorities, and identifying opportunities to provide additional value.
  • Collaborate with other GTM team members and test new customer onboarding, support and expansion strategies to improve satisfaction and increase the expansion pipeline.
  • Identify inefficiencies and implement improvements in our processes.

Requirements:

Education Required:

  • Bachelor's degree or at least three (3) years of proven account relationship experience
  • Exquisite written and verbal communication skills that inspire and persuade.
  • Engaging conversational abilities and an endearing personality
  • An advanced ability to negotiate that makes you masterful in tough conversations.
  • Analytical problemsolving capability that fosters innovative and tailored solutions

Technical Skills

  • Experience working as an IT Architect.
  • Knowledge in Microsoft Azure Console Administration.
  • Advanced security management according to different
  • Advanced knowledge of legacy and modern Google Workspace licensing models

Experience Required

  • Tenacity and drive to seek new business and meet or exceed targets.
  • An excellent telephone manner for making initial contact and for ongoing communication with customers and business associates.
  • Interpersonal skills for building and developing relationships with customers.
  • Written and verbal communication skills needed for communicating with a range of people, both internally and externally, as well as presentation skills.
  • IT skills, including the use of spreadsheets.
  • Team working skills and a collaborative approach to work.
  • Decisionmaking skills.
  • Ability to multitask and prioritize your workload.
  • Project management and organizational skills.
  • Ability to motivate yourself and set your own goals.
  • Negotiating skills.
  • Ability to think strategically.
  • Ability to analyze sales figures and write reports.
  • Flexible approach to work with the ability to adapt to a fastpaced, everchanging environment.
  • Initiative and the confidence to start things from scrat

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