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Customer Experience Representative
hace 2 semanas
The Position
Roles and Responsibilities:
As an Inbound and Outbound Customer Experience Representative, you will have the following duties and responsibilities:
- Respond to customers, identify customer issues, provide solutions, converse in a polite and professional manner, and perform data entry
- Respond to inbound customer inquiries
- Work with the customer in trying to find a solution to their problem
- Answer frequently asked questions and provide technical support assistance when needed
- Always provide the utmost customer service when chatting with customers/prospective customers
- Manage your call queue and average handle time efficiently
Skills and Requirements:
- 1+ years of customer service experience, either facetoface, phone, or chat
- Experience with call centers, chat, and messaging, will be a plus
- Ability to multitask as you will be taking multiple chats at once
- Written English grammar and spelling at a C1 level
- Outstanding communication skills are a must
- Empathy and customer service skills
- Ability to work under pressure and be articulate and professional
- Attention to detail with emphasis on accuracy and quality
- Effectively communicate the full range of available products and services offered
- Ability to type at least 40 WPM.
- Ability to work independently researching information
- Must be proficient on the computer which includes being able to navigate through the web and various tools provided
- Must be motivated and salesdriven (bonus structure involved)
Salary Range:
$400 to $450 per month
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